Hello, I am a long time user of Figma and I use the tool at work everyday. I have noticed that when I am working in my desktop browser or in the application it shows me as offline. What normally happens is I will be in a file and working on the desktop application notice that it is displaying as offline and then I will copy the link to file and open it up in my desktop browser to try and work from there. Sometimes it works but I have noticed that both are showing as offline. Plus, I have the fastest internet possible and it is not a internet issue. I am wondering how to resolve this problem? I also recently updated the app?
Hi @lia.divalentin sorry to hear this is happening!
Is this impacting just a single file or it happens across all of your files? Does the file eventually go back on or do you need to do something to resolve the issue?
Do you have any antivirus or firewalls on your device? If you do have an antivirus software running, please check that the virus definitions are updated to the latest version. If you’re connected via a firewall we suggest making sure that Port 443 is unblocked and that www.figma.com is unblocked as described in:
Technical troubleshooting tips
Just to rule out any network issues, it may also help to see if you encountering this issue if you connect to another network (e.g. mobile hotspot).
I had the same problem today.
I had five other files opened in active tabs on my desktop app. All the other files that were in the open tabs were synced apart from the file I was working on. If I shared a link it would open up the file from when it was last synced which was 3 days old…
The only way I could resolve was by saving the unsynced file as a .fig file deleting the old file and opening the saved .fig file. It’s a bit of a hack but it worked. I would have hated to have had Figma crash as I would have lost 3 days work.
Very odd, I’ve never seen this before.