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Leahchen
Leahchen
May 10, 2021 2:33 PM UTC

Why my project locked? I paid by 1 year

Hi, there is some problem with me, I paid by 1 year. Why does locked my project?
I just test figjam 1 day with my friend, and I didn’t have any information that I must pay for 2 seats. It’s unacceptable!!! How can I fix that?? Do I must pay for the 2 seats then unlock the project???

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4 replies

Nadeem
Nadeem
Jun 22, 2022 4:55 AM UTC

Same with me as well not sure WHy ?

Nadeem
Nadeem
Jun 22, 2022 4:56 AM UTC

How did you solve this issue…

Alper_Burat
Aug 25, 2023 9:41 AM UTC

I have the same issue. There was another editor seat was opened and billed without my notice. I have changed the editor seat to viewer seat. Unfortunately my paid account is locked. How to fix this

Gleb
Gleb
Power Member
Aug 25, 2023 9:58 AM UTC

For billing issues contact Figma support: https://help.figma.com/hc/en-us/requests/new

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