Every file I try to open has the same issue: the working area is gray and I cannot interact with it. However, the menu works, I see all options and layers. Still, I can’t do anything with them. How can I fix this?
Solved
The content in my files is not visible and non-interactive
Best answer by Celine_
Hey Daria, Celine from the Community Support team here, happy to help!
To start with a few quick checks, could you confirm the following:
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Does the issue happen in both the browser and the desktop app?
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Does the file load correctly in a different browser? (We support Chrome, Firefox, Safari, and Edge)
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Have you tried force-quitting and reopening Figma to see if that helps? (Browser and/or desktop app)
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If you select a frame in the Layers panel and press Shift + 2 (Zoom to selection), does it focus correctly on the selected frame?
Let me know if any of these help! If not, I’d recommend reaching out to our support team by submitting a bug report.
In the form, please:
- Use your Figma email address
- Mention the steps you've already tried
- Include the file URL and grant “can edit” access to support-share@figma.com on this file so the team can take a closer look and try to replicate it.
Thanks!
Hey Daria, Celine from the Community Support team here, happy to help!
To start with a few quick checks, could you confirm the following:
-
Does the issue happen in both the browser and the desktop app?
-
Does the file load correctly in a different browser? (We support Chrome, Firefox, Safari, and Edge)
-
Have you tried force-quitting and reopening Figma to see if that helps? (Browser and/or desktop app)
-
If you select a frame in the Layers panel and press Shift + 2 (Zoom to selection), does it focus correctly on the selected frame?
Let me know if any of these help! If not, I’d recommend reaching out to our support team by submitting a bug report.
In the form, please:
- Use your Figma email address
- Mention the steps you've already tried
- Include the file URL and grant “can edit” access to support-share@figma.com on this file so the team can take a closer look and try to replicate it.
Thanks!
Hello, and thank you so much for your help! One of the suggestions - opening a file in a different browser worked.
However, my desktop app doesn't open at all (I downloaded it today to fix the issue mentioned above). Here’s a screenshot attached to showcase what happens.
The app opens the same way every time, and when I drag the file into Applications, the app just re-installs again, with no actual progress.
Thanks for the update, and I’m glad to hear that opening the file in a different browser helped!
As for the desktop app, it sounds like it might be stuck in a loop during installation. This can sometimes happen on macOS when the app isn't properly moved from the installer window to the Applications folder.
Please try to follow these steps:
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Fully quit Figma if it's open.
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In the Finder, go to ‘Applications’, and check if Figma is already there.
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If it is, delete it and then empty your Trash.
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Re-download the Figma desktop app : Download Figma for macOS. (More information our guide Figma Desktop App)
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Drag the app manually into your Applications folder before opening it.
If the issue continues, feel free to reach out to our support team for further investigation by filling out this form here.
Make sure to use your Figma email account, and include a screenshot and details about your OS version so they can investigate it further. Thanks!
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