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Hi everyone,

We're currently facing an issue with webhooks in the project context.

We've created a webhook to listen for FILE_COMMENT events on a project. The webhook was successfully created, and we’ve confirmed that the PING event is received correctly.

However, when testing with multiple users posting comments on files within the project, no comment events are being triggered. We’ve verified this by checking the webhook logs using the GET /v2/webhooks/:webhook_id/requests endpoint — only the initial PING event appears there.

Is there something we might be missing regarding webhook configuration for project-level comment events? Are there any known limitations or permissions issues that might prevent comment events from firing in a project context?

Any help or insight would be appreciated!

Thanks in advance.

After further investigation, we’ve noticed that no event types are being triggered when the webhook is created in the project context — not just comment events. We’ve tested other event types as well, but none of them seem to be firing.

This seems to suggest that webhooks may not currently work as expected in the project context, or there’s an undocumented limitation we’re missing.

We’d really appreciate any clarification from the Figma team or others who’ve encountered similar issues.

Thanks again!

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