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Question

Viewers from the project cannot access files in the project

  • January 15, 2025
  • 1 reply
  • 26 views

Lili S

I have been experiencing this issue where if I have viewers added to the project and the files within the project inherit the project view settings the viewers are still unable to open each file within the project. And when I look at the files I only have 2 share options: “Only those invited” (which means I need to grant access on an individual basis or “Anyone” (which would result in ANYONE even outside the organization to be able to access it with the link)

This feels like a bug to me because I need to add everyone one by one to every single file. And when I need to revoke access later in time I cannot do it globally, I have to go into EVERY SINGLE FILE to remove them. You can understand how problematic this is. 

Is there any solution so that everyone who is part of the organization or project automatically has access to every file within each project folder?? Or is this the intended functionality?

  • Figmate
  • January 16, 2025

Hello ​@Lili S , Thank you for getting in touch about this.

If someone's already been invited to a project, they should have access to the files within it.- Create a new project

Since that doesn't seem to be the case here, I recommend contacting our support team directly so they can investigate the permissions for this project and file. You can do so from here: https://help.figma.com/hc/en-us/requests/new?

When you reach out, please provide following information:

  • Your account email address
  • The name of the project
  • The link to the file
  • The email addresses of the viewers experiencing the issue

Thanks for your assistance!


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