Hey ​@malcolm.semedo - I’m going to follow up with a PM to learn more. Thank you!

Hi ​@ksn, ok we can discuss more about this issue in PM. Thank you too!

Hi team, this issue has been ongoing almost a month. Whether it’s issue on Figma or Sheer ID - I belive that users will need more detailed designated supports. I already have contacted to SheerID - almost passed closing to an week since so. I still haven’t received any response. My app still cries out that my current plan will be expired on 29th of September. I hit the limits of attempts so I can’t even try to re-verify anymore. I provided my driver lisence, medicare id, passport - at this point, I am very uncomfortable to feed more personal identification to third party more than they need. 

As I don’t get much support from sheer id side at this moment, is there another way to resolve this? It seems like quite significant population currently have the same issue. 

The SheerID partnering thing is an absolute joke. The verification process is buggy as hell, documents keep getting rejected for no reason, and the flow feels completely broken. On top of that, the “verification-limit-exceeded” error has been stuck for weeks with no fix, no updates, no response from SheerID at all. Instead of making things easier, this collab just adds more hoops and more headaches. Figma you can do better then this!!

Hello Figma Support Team,

I am currently using a Figma student account, and I recently received a request to reverify my student status.
During the verification process, I failed the ID verification and eventually exceeded the allowed number of attempts.

I contacted SheerID, but they informed me that they cannot help me further due to the exceeded verification limit.
However, I need to continue using my student account for my studies and projects, and I would really appreciate your assistance.

Could you please help me reset my verification attempts or provide an alternative way to complete my student verification?

Thank you very much for your support, and I look forward to your guidance.

Best regards,
eunji

[Merged from the original post “Student Verification Limit Exceeded – Request for Assistance” by a moderator on 27-Sep-2025.]

Could you please help me reset my verification attempts or provide an alternative way to complete my student verification?

Hi ​@eunjik — welcome to Figma Forum! I’ve merged your post with a related discussion other designers experienced. Please check the reply marked as best answer here and let us know if it helps. 🙏🏻

Hi, I am Sabbir, a user of the Figma Education plan.

I have all the documents as a student for the re-verification of my Figma education plan. But it shows that the verification limit exceeded.
I hope I'll get the proper solution and verify my Figma Educational Status.
Thanks.

[Merged by a moderator from ‘Unable to Verify my Educational Plan’ on Sep 28, 2025.]

Hello,

I need to verify my educator account. I've been trying for 9 days, but I haven't been able to get any results. Even though I uploaded official documents proving that I am an educator, I haven't gotten any results so far. Now it says, "Verification Limit Exceeded." I have only 1 day left for verification. I think there is something wrong with the verification of SheerID as I’ve seen a lot of people suffering from not getting verified. I’m really not sure what else to do—any guidance or help would be greatly appreciated.

[Merged by a moderator from ‘"Verification Limit Exceeded" for Student Plan’ on Sep 28, 2025.]

Idk i have official mail and commenting from that too but it is denying reverification sheerid is not responding why can't they take documents of the students who are facing such issue and resolve it manually.

[Merged by a moderator from ‘edu email reverification keep failing’ on Sep 28, 2025.]

I have all the documents as a student for the re-verification of my Figma education plan. But it shows that the verification limit exceeded.
I hope I'll get the proper solution and verify my Figma Educational Status.

Hi ​@Sabbir_Ahamed — thanks for posting, and I’m sorry you’re running into this verification issue.

I’ve merged your post into a thread where others are seeing the same problem. Check the reply marked as the best answer for details on what to do next. I can also see that a team member is already reviewing your case. While I can’t share account specifics here, please keep an eye on the email linked to your account for updates on case number: 1526713.

Just so you know, there’s currently a grace period in place for verifications, which should give you some extra time while this gets resolved.

I hope this helps point you in the right direction—and thank you for your patience while the team works on it.

I need to verify my educator account. I've been trying for 9 days, but I haven't been able to get any results. Even though I uploaded official documents proving that I am an educator, I haven't gotten any results so far. Now it says, "Verification Limit Exceeded." I have only 1 day left for verification. I think there is something wrong with the verification of SheerID as I’ve seen a lot of people suffering from not getting verified. I’m really not sure what else to do—any guidance or help would be greatly appreciated.

Hey ​@imran_hsn01 — welcome to the Figma Forum! I’m sorry for the confusion with your ID verification.

I’ve merged your post into a thread where several other designers have run into the same issue. Check the reply marked as the best answer for next steps, and keep in mind that a grace period is currently in place.

Hopefully this helps clear things up and gives peace of mind that your work won’t be disrupted. For general updates, you can also keep an eye on this thread: Updates to our Figma Education plan.

Idk i have official mail and commenting from that too but it is denying reverification sheerid is not responding why can't they take documents of the students who are facing such issue and resolve it manually.

Hey ​@Akshat Jain — thanks for reaching out, and I’m sorry you’re running into this issue. I’ve merged your post into a thread where other designers have faced a similar situation so we can keep track of this issue. Check the reply marked as the best answer for guidance on next steps with SheerID — it should help clarify how to proceed.

Also, there’s a grace period currently in place, so your account access won’t be interrupted while this gets resolved. Hope this helps clear things up a bit while the team continues working to get this fully sorted

I hope this message finds you well.

I’m reaching out because I encountered the same issue as others regarding the ID verification process. I contacted SheerID and received a response stating that in order to proceed with the verification request, ID verification must be completed within the platform. Therefore, they mentioned that the ID must be verified directly through Figma.

Unfortunately, they also informed me that they are no longer able to assist and have permanently closed the support ticket.

Could you please let me know where or how I can resolve this issue? Your assistance would be greatly appreciated.

Thank you very much in advance.

I have already contacted SheerID Support multiple times, and like others here, I received the same response without any clear solution.
My ticket was permanently closed, and they explained that the government ID verification must be completed successfully within the platform.
Since my ID check could not be processed there, they said they cannot review my ID via email or provide any workaround.
Today is the expiration date of my Education Plan, so this matter is very urgent.
Could you please provide a concrete solution or restore my ability to complete the verification process before my plan expires?

Hi ​@Buri — thanks for reaching out, and I’m really sorry you’re still having trouble with verification. First, I want to reassure you that we’ve extended the grace period for the verification process, so your projects will not be impacted. More details on that here: Updates to our Figma Education plan.

If you haven’t already, please follow step 2 in the reply marked as best answer by ​@Junko3. Reply to SheerID and copy education@figma.com on your message — this will help our Figma for Education team take a closer look and provide next steps.

Hi there, 

I hope I can also get some help with the same issue as the others in this post regarding ID verification process. I was asked to upload my government ID and I attempted it multiple times but it kept failing to verify my files and status, and now I exceed my verification limit access. I already contacted SheerID but have not got a response from them. As the deadline to verify is coming soon, is there another way I can proof my education status so I won’t loose all of my files? It’s really important to me as all of the files are really important for my classes and co-op. Thank you!

Best,

Linh.

Hi, I have same problem with everyone above and I have contacted SheerID with no response for 5 days. I have got my verification limit exceeded maybe becauase I used a wrong name. How can I get a verification again?

Iʻm a faculty member and have had the same issue for two weeks.

When I contacted SheerID, they said: "We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed."

When I contacted Figma, they said just to contact SheerID. I donʻt even know what the issue is, and I would have been happy to provide them with any documents they needed. The form didnʻt ask for anything. Iʻve been verified through SheerID before for other platforms and my status hasnʻt changed in 7 years. This has been really frustrating!

I am a student and we have a free student plan from our school. I am trying to verify my student plan but it says that I have exceeded the verification limit or I have already activated it. Although the role on my profile is set to Education > Student but when I join on Edu Teams, it wants me to verify my status and I can’t verify it because it won’t let me. I have already contacted SheerID but they take way too long on responding. 

[Merged by a moderator on Sep 30, 2025.]

Same issue…

No answer form Sheer ID support.

and now...

@ Figma Team please help me 

[Merged by a moderator on Sep 30, 2025.]

Hey everyone, thanks for reaching out to us and sorry for the trouble with the verification!

If you’re seeing a “Verification Limit Exceeded” message, the best next step is to reach out directly to SheerID. Their process has recently been improved to handle this type of error, and they’re best equipped to review your case and guide you on what to do next. Even if you’ve already contacted them before, their updated system should make resolution faster.

If you’ve already submitted additional documents and SheerID told you they can’t process them, please reply to their message and CC education@figma.com so our team can stay in the loop.

And just to reassure you, your projects won’t be impacted while this is being sorted out. We’ve extended the grace period for the verification process. You can find more details here: Updates to our Figma Education plan.