Verification limit exceeded error

Update for you, ​@tamziy — I checked in with the Figma for Education team on your case and they’ve reset your verification limit. You should now be able to go through the process again. To move forward, please re-verify by following the steps outlined here: Updates to our Figma Education plan → Higher Education users. Appreciate your patience. 🙏🏻

Hi ​@Tom Reem I have the same problem. Can you help me fix it? I need to use it for school, but I can’t right now.

Hello, I am a Figma user currently attempting to verify my account for the Education plan.
During the verification process, I was asked to submit a government-issued ID. I uploaded a photo of my Korean Resident Registration Card, but the system repeatedly failed to recognize it and rejected the verification attempts. As a result, I am now seeing the message “Verification Limit Exceeded” and cannot proceed any further.

Since I submitted the correct document, it is quite frustrating that the failure of the photo recognition process is preventing me from completing the Education plan verification. I kindly ask you to review this issue and help restore my ability to complete the Education plan verification on my account.

Also, ​@함윤정 — I see that you have a case open with our Product Support team: 1519914. While they don’t have visibility into the verification process managed by SheerID, they can continue to support you with any account-specific issues tied to your Figma profile. A team member will respond to the email address that’s tied to your account as soon as any other updates become available. 

Hi ​@Tom Reem . Thank you for the response. The team was able to “reset” my tries to fill out the form. However, the system still cant verify me and now I am locked out with VERIFICATION LIMIT EXCEEDED again :( 

Resetting and letting me redo the form doesn't seem to fix the underlying broken system that cannot process the photos of my IDs.

Please help me

Hi @SUMON SHARMA, ​@Buri

- Just a quick note. I noticed you had originally created a new post, but I moved it here since it aligns with the conversation in this thread. Please see Tom’s responses.

Thank you!

​@Tom Reem  Hello, my university is eligible for the education plan (Universidad Argentina De la Empresa), but i don't know why it wont accept me, even though i added the documents it asked for, it is urgent because if i lose my account then all my work will be lost, and i can't have that, i am doing my thesis and it would be the end of the world if i lost this. I already sent a mail to Sheerid but it takes 6 days to answer and my account will be lost in 4, so i dont know what to do.

Please help and thank you.

Everyone who is reading this thread. 
1. I reached out to Figma Support. They told me SheerID handles all this verification stuff.
2. So I reached out to SheerID team and they said “yeah cant do anything we’re closing this ticket because you must successfully verify on the platform”...which as we all know isn’t working for us.

===
Thank you for reaching out to SheerID regarding your verification for Figma.
 
As previously stated, we are unable to review your ID via email as the Government ID check must be successfully completed within the platform before continuing with your verification request. If the ID check is not completed, we are unable to further assist with your request.

As SheerID is unable to offer further assistance, we will be permanently closing this ticket.
 
Thank you for your understanding.
===

So who do we go from here to get actual assistance?

​@ksn I hope you have an update on how to solve this? SheerID told me themselves everything is good and that I'm approved and eligible for the student account. This is directly from Jack @ SheerID’s Verification Support:

Upon reviewing our records, I see that you've already been verified and approved for the same offer under your name on September 12, 2025. As such, there’s no need to submit a new request. Please note that, according to Figma guidelines, you are eligible to apply for this offer once every 335 days. Since your previous request was approved within this timeframe, your discount remains active and valid. Submitting another request may result in system errors. For any future concerns regarding the offer or your Figma account, please reach out to Figma support team directly.

I got verified on September 12, then on the 15th I got a new mail saying I’m still not verified. So I did the process again because of this and it might be the reason for the crashout. I cannot believe how difficult this is, should I redo the process once again now despite what SheerID says or what?