Verification limit exceeded error

Hey there, thank you for reaching out! 

The “Verification Limit Exceeded” error you’re seeing comes from our partner SheerID, who fully manages the student verification process. Since you’ve already contacted their support team, the best next step is to wait for their response, they’ll be able to review your case and help resolve this error.

In the meantime, if you receive an update from SheerID that doesn’t solve the problem, let me know and I’ll be happy to look into it further with you.

Thanks for your patience in the meantime! 

Hello,
I also have the same problem as Anton. I’ve been verified by SheerID, but I can’t log into my account because it says it’s not configured. When I tried to create a new account, it says my verification limit has been exceeded. I hope this issue can be resolved as soon as possible.
Thank you.

Hi I'm having the exactly same issue. I also emailed SheerID 7 days ago. They didn't replied yet.

Hey ​@nazmul_fau — welcome to Figma Forum, and I’m sorry to hear you’re running into the same issue.

There may be some additional delays over the weekend, but I’ve gone ahead and shared your concern with the right folks internally. While I don’t have access to account-specific details here in the public forum, I can see that our Product Support team has already received your request. They’ll follow up with you directly as soon as more information is available.

Please keep an eye on your inbox for updates — your case number is: 1515593. Thanks for your patience while this gets reviewed.

Hi ​@Tom Reem I am having the same issue and I need education edition for a class I am taking. Please help me

Hello Figma Community,

I’m a student from [Your College Name] and I was using the Figma Education Plan. Recently, I was asked to re-verify my student status.

Unfortunately, my college server is not well-maintained, so SheerID could not verify me automatically. I tried uploading different documents (tuition fee receipt, class routine, etc.), but after several attempts, I now see the message: “Verification Limit Exceeded.”

Now I cannot submit any new documents or re-apply. I still have valid student status, but I don’t know how to continue the verification process.

👉 Can someone from the Figma team or community guide me on how I can:

1. Reset my verification attempts, or

2. Submit an official letter from my college confirming my enrollment.

Any help would be greatly appreciated 🙏

Thank you,
Sumon Sharma

Dear Figma Support Team,

I am writing to you today because I'm experiencing a significant issue with my student verification for Figma for Education. I have a school-issued email address and have attempted to verify my student status about 13 times. I have submitted all possible documents, including my student ID, national ID, and enrollment certificate, but unfortunately, all my attempts have failed.

I have since been blocked from retrying, as the system shows an "exceeded attempt limit" message, and this has been the case for over two days. I previously reached out to SheerID for assistance, but I have not received a response.

I am a student who critically needs Figma for my coursework this semester. Could you please assist by resetting my verification attempts so I can resubmit the correct documents?

Thank you for your time and consideration.

Sincerely,

Hi, 

My teams are already in Education plan. I have permission to edit. I went through the verification process and SheerID sent details regarding this if you need them to assist me, so why does this window still tell me that I need to verify my status? Should I just ignore it? Because I literally cannot re verify again. Please let me know what you need from me because this should definitely not be this difficult.  

Hello!

I tried re verification for FIGMA student, but it was showing network error even though network was good, and continuously trying it was still showing the same error.

Then it started showing Verification limit exceeded.

So I contacted sheerID via mail, they responded with:

We were unable to process your verification request. And Your ticket has now been permanently closed.

I mail them again and again still got no solution...

If it's possible i would like to verify my account again. I can provide a document from my school if nesesery.

Last mounth i have verified my spotify account with sheerid and it worked normaly.

Please provide the solution for this issue otherwise I won't be able to re verify student plan.

Hey ​@tamziy — thanks for reaching out here, and I’m sorry you’re running into the same issue. I checked on this and can confirm that our Product Support team is already reviewing your case: 1516132. I’ve flagged your Forum post so they know you followed up here as well. They’ll be in touch directly at the email tied to your Figma account as soon as possible.