Verification Exceeded Limit for Student Plan

Hi ​@seni,
Thanks for the reply. I’ve sent another form to SheerID again, with this link: SheerId Help Center. Do I send the form to you via gmail, or is there any other workable way to do it? 

 

Hey ​@charmaine hie, thanks for the update, and I appreciate you following up with SheerID again. 

I’m taking over this case from ​@seni. Since you’ve already submitted the form through SheerID, there’s no need to send it to education@figma.com. SheerID usually responds within 5–7 business days, so we recommend waiting up to 10 days for their reply.

If you don’t hear back from them after that, you can then reach out to education@figma.com. At that point, it’s helpful to forward any emails you received from SheerID and briefly explain what’s been happening so the Education team has full context.

I know this isn’t the quickest resolution, but appreciate your help and your patience in the meantime! 

Hello,
I am a student and have been experiencing ongoing issues renewing my Figma Education plan since October. Last year, my eligibility was successfully verified without any problems, but this time I continually receive the message “verification limit exceeded.”

I first contacted SheerID regarding this issue and received the following generic response:

“We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed.”

I also tried contacting education@figma.com, but haven’t received any reply so far.

At this point, my account is still limited to the free plan, and I am unable to work on several of my existing projects. I would be very grateful if you could help me regain access to the Education plan as soon as possible.

Thank you very much for your time and assistance,
Iris

Hey ​@Iriss342, thanks for reaching out!

I wasn’t able to locate your support ticket on our side, so I’ve escalated this internally to the appropriate team. I’ll follow up with you as soon as I hear back.

Thank you for your patience in the meantime!

Hello , ​@Gayani_S I also experienced the same thing when I was going to verify what I would use to learn UI UX designer but I got this message

Hey ​@Iriss342, apologies for the delayed response! 
The team confirmed that we did not receive any ticket from you. If you used another email address please share the ticket number with me so I can escalate this internally. If you did not receive any ticket number please contact education@figma.com again. 

When you email them, it really helps to include any screenshots you have, along with a brief timeline of what you’ve already tried and the responses you received from SheerID.

Once you’ve reached out, feel free to share your Education support ticket number here. 

Hey ​@wahyuyogapratama, 

The verification attempts are fully managed by SheerID, which is why they’re typically the only team that can reset or clear that lock. 

Please reach out to their support team directly. You can contact them here: https://support.sheerid.com/en-US/help-center?. 

They’ll be able to look into the issue and help resolve the error. 

Hope this helps! 

Hello, I’m facing this issue as well. Can you help me resolve it?

Hey ​@shamika, I’ve replied to your main forum post! When you have a moment, please take a look here:https://forum.figma.com/report-a-problem-6/unable-to-verify-student-status-for-figma-51949.