Verification Exceeded Limit for Student Plan

Hi all - I understand the concern on retaining your student verification (or awaiting approval).

SheerID is working hard on verifying and troubleshooting, but due to high volume, this may take some time. We acknowledge that this may not be ideal, but as highlighted in the top post of this topic, Figma has extended a grace period for students in the process of reverifying their education status.

You will not lose access to your account or files at this time. This should give you more time to get in touch with SheerID.

I do acknowledge that this may still be distressing, but please know we are doing the best that we can to get everyone situated.

We appreciate your continued patience and understanding.

I have tried verifying 20+ times, I have contacted SheerID and they said the image of my student ID and my class schedule wasn’t “Clear” I have tried uploading images of it as clear as possible. 

I have run out of verification limit, The only prerequisite of being a student is College mail and college ID SheerID cant even verify that. education@figma.com was of no help either. Said that only sheerID can help. I reached out to sheerID and they informed me of the issue but won’t let me verify again. 

I need Figma for my UX class and I will fail if I'm unable to get access. 

I’ve deleted and remade my account already and it’s still not working, I was only able to get access for a week before I was told to verify again. 

I think you guys just killed Figma Education. SheerID doesn’t fix anything, when I last contacted them, they told me they couldn’t verify or reset anything because all the requests were still open. The frustrating part is that I activated my student discounts/accounts on other websites through SheerID with my student email, and everything worked perfectly fine without any errors.

After contacted sheer id staff, I replied back and forth with them to reset limits. After that, the verification process has been changed - no longer requesting my gov id images but only require the school email. I mean, if they could have identified my status only with school e-mail, what on earth they multiple time requested my government issued id scans, which collects my address, photo, facial info, and birthday…? This was first time to be asked that only happened with Figma. Cursor, VSC Copilot, YT- I only needed to provide my school id and active school email. Duh. 

Anyway - best shot that I can advise is contacting sheer id staff to reset your limit along with your school email and point of contact from Figma. I finally made my verification completed...gees. 

Yesterday, I attempted to apply for the student plan on the website. However, upon submitting the verification form, I received an error message stating, “Verification Limit Exceeded.” I have not previously completed the verification process, so I’m unsure why this issue occurred.

I would appreciate your guidance on how to proceed or reset the verification attempt so I can complete my application successfully.

[This post was merged from “Verification Limit Exceeded For First Time Registering Student Plan” into “Verification Exceeded Limit for Student Plan” by a moderator on 08-Oct-2025.]

Hey ​@Jerald Esmeria — welcome to the Figma Forum, and thanks for reaching out! I’ve gone ahead and merged your post into a thread where others have encountered the same error.

If you haven’t already, please check the reply marked as best answer for guidance on next steps with SheerID to complete your Figma for Education verification.

Same issue. 

I'm a university design student at UC San Diego. I graduate in mid-June 2026. I thought I reverified my Figma education status 2 weeks ago. When I log into Figma now though, it says my education status has expired and all users have to reverify.

When attempting to reverify, it says the offer has already been redeemed, yet the expiration message persists. I am blocked from using Figma Make which I need urgently for my university classes.

Please help me with this ASAP! I do not have a ‘grace period’ applied and am blocked from education functionalities like Figma Make.

I did submit a support ticket to Figma and one to SheerID. But I need a more urgent fix.

Hi everyone,

I'm adding my voice to this thread as I'm facing the exact same frustrating issue, and my academic work is currently blocked.

My Situation:

1. I am a verified student actively using the Education Plan features for my school projects. My profile role is correctly set to "Education > Student."

2. However, when I try to access my Edu Teams or simply proceed with my work, I get the persistent error: “Verification Limit Exceeded” or “You’ve already redeemed or attempted to redeem this offer.” (I have attached a screenshot of the message).

3. The most critical problem is that this verification lock has caused my entire account to be completely blocked from editing, which is severely preventing me from making any progress on my current school assignments.

The Urgent Need for a Solution:

I understand that SheerID handles the verification, and I have already reached out to them. However, their response time for such an urgent issue is far too slow. Many students, like myself, depend on Figma to submit coursework on time.

Could a Figma support team member please step in and assist with the following to resolve this lockout?

Manually reset the verification limit on my account so I can re-attempt the verification process immediately.

Given that this is a widespread issue locking users out of their active files, is there any internal mechanism to temporarily restore my edit access while the SheerID ticket is being processed?

Thank you for your understanding and urgent help. This is truly impacting my studies.

Same issue,

My education team is completely locked due to a verification error, and we urgently need help.

The Problem:

• Can't re-verify my Bangladesh National University status
• Error: "Something went wrong! We are having trouble with the verification process"
• SheerID support says this must be resolved by Figma

What I Need: Manual verification review OR temporary team access while this is resolved. I have all valid university documents ready to submit.

This is blocking critical academic projects with deadlines. Any help would be greatly appreciated!

Hey ​@Zoe Kothari, I want to assure you that we take this seriously and are doing our best to get this resolved for you as quickly as possible.

I checked your case, and I can confirm that your support ticket (#1550120) is currently being reviewed by our team. They’ll follow up with you directly as soon as possible with an update. 

Since the verification process itself is handled by SheerID, their response times can sometimes take a few business days. I understand that’s far from ideal, and I truly appreciate your patience while both teams work on this. 

Hey ​@MINWOO KANG, I’m really sorry for the disruption this has caused.

At the moment, I’m unfortunately not able to manually reset the verification limit or restore edit access on our side. The verification process is fully managed by our partner SheerID.

That said, your case and feedback have been shared with the team so they’re aware of how significantly this is impacting students. 

I truly appreciate your patience and understanding while you wait for SheerID to review your submission. 

Hey ​@Maniruzzaman, I’ve seen your original post and have already shared the details internally with our team for further review. I’ll make sure to follow up on that thread as soon as I hear back from the team.

I really appreciate your patience and understanding while we look into this, I know how urgent this is for you and your team! 

​@Gayani_S I have gotten this reply from SheerID which doesn’t provide any help:

We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed.

Figma support only says that I have to go through SheerID, so where do I go from here?

Hello Team,

I am a designer working with government schools and colleges through a small agency that provides free design learning support to students. I also collaborate part-time with government colleges and schools as a guest faculty. I have an ID card and official letters confirming my role, but I am currently unable to use them to verify my student plan.

I would greatly appreciate your assistance in resolving this issue so I can continue offering design learning support to students through my agency.

Thank you for your time and support.

Hey ​@Karan Singh Rajawat - thank you for reaching out and providing those details.

The community moderation team does not have visibility or access to any tools that would allow us to review verifications. This is a process owned completely by SheerID. 

However, I saw that you had created a support ticket with our education team directly (#1561394) that contained more context in your situation. I would recommend you await their response for further instructions.

Thank you for your patience!

I am also having the same issue and have reached out to SheerId multiple times over the past MONTH and have gotten no help. I really need guidance as I need my account to be up and running for school. Please if there is anything anyone can do to help me

Hey ​@Calista Law — thanks for following up, and I’m really sorry you’ve been dealing with this for so long.

While I don’t have access to account details here in Figma Forum, I can confirm that we received your ticket today and that it’s now under review with our Education team (case ID: 1574959). They’ll follow up directly as soon as there’s an update to share.

Appreciate your patience with us while this gets sorted out.

Hii ​@Tom Reem , I have been facing the same issue. I had been using my clg given figma student account for a while now, but suddenly the file is uneditable and show this error when tried to verify as student. I did contact the sheerid team but they couldnt solve it. I really need figma for an imp submission this weekend. Please help me out in this. PFA both screenshots. 

Hi ​@Ananyaaaa, thanks for reaching out! 

How recently did you contact SheerID? Have you tried replying directly and CCing Education@figma.com? 

I completely understand how receiving that message can be confusing, so weI’d be happy to help clarify what to do next.
 
For a “Verification Limit Exceeded” error message, the best next step is usually to contact SheerID directly. They now have an improved process for reviewing these cases and will be able to guide you through what’s needed to complete your verification. Even if you’ve already reached out before, their updated system is designed to provide a faster, smoother resolution.
 
Since Figma isn’t able to review documents or confirm individual eligibility, to keep things moving, please make sure to respond to any follow-up requests from SheerID — they’ll email you if they need more details.

Hello. I’ve also gone through the same error over 10 times, and I have reached out to the SheerID support teams numerous times. I think they have reset my account from limited verification, but the problem is that I’ve tried verifyng but I’m still stuck with the same error.

I e-mailed the SheerID support team again, waiting for the reply.

I think this error won’t be solved by resetting the verification limit.

Please check my account and solve this problem.

I have tried several times to log in and verify my student profile, but each time it tells me I still need to "verify status." If I try again to verify it, I get the message "Verification Limit Exceeded. We're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer." What should I do? I already contacted Figma's support section but they are not replying

Hello,

I've been having trouble using Figma with my student account since last week. Every time I try to verify, I get a Verification Limit Exceeded message. I've never used Figma Education with my school email address. I've already contacted SheerID, but they haven't responded. How can I resolve the limitation?

Thank You

Hello!

I tried re verification for FIGMA student, but it was showing network error even though network was good, and continuously trying it was still showing the same error.

Then it started showing Verification limit exceeded.

So I contacted sheerID via mail, they responded but still no response from them

Please provide the solution for this issue otherwise I won't be able to re verify student plan.

I have also attached the image for better clarification.
Please solve this asap. Thanks

Hey ​@Amber Kim and ​@charmaine hie,

Thank you for already having contacted SheerID - that’s the best step to resolve the “Verification Limit Exceeded” issue.

SheerID typically responds within 5-7 business days but there might be delays due to the festive season.

If you have sent them an email more than 10 days ago and they haven’t replied yet, please let us know by ccing education@figma.com in the email.