Hi ​@javier_aaliyah — thanks for sharing this, and I’m sorry for the frustration around your Education verification. Just to confirm, did you reach out to SheerID through this secure form: Contact SheerID support team? That’s the most direct way to resolve verification issues in this case.

I can’t see or share account-specific details here in Figma Forum, but I’ll make sure your experience is surfaced to the right folks on our end. Appreciate you for your patience as we get this sorted out.

In the meantime, you might also find this resource helpful: Updates to our Figma Education plan.

[redacted by moderator to remove personal information]

I’m also having this problem and waiting for a response.

Hello ​@Mazharul_Islam_Rakib — thanks for reaching out, and I’m sorry to hear you’re running into this issue as well. Since the verification process is fully managed by SheerID, I don’t have visibility into the status of your application. That said, I’ve shared your experience with the appropriate team members on our end.

In the meantime, please continue to keep an eye on your inbox for any updates from SheerID. Also, to protect your privacy, I removed the personal details from your post. As a reminder, account-specific information can’t be shared here in the forum.

I’m facing the same issue. I reached out to SheerID, but they didn’t resolve it. Now you’re saying it’s on SheerID, while they claim they can’t help...

I contacted SheerID, but they told me they couldn’t resolve the issue and advised me to reach out to Figma customer support instead. I’m also experiencing problems with email verification. How can I fix this?

Dear Figma Support Team,

I am writing to you today because I'm experiencing a significant issue with my student verification for Figma for Education. I have a school-issued email address and have attempted to verify my student status about 13 times. I have submitted all possible documents, including my student ID, national ID, and enrollment certificate, but unfortunately, all my attempts have failed.

I have since been blocked from retrying, as the system shows an "exceeded attempt limit" message, and this has been the case for over two days. I previously reached out to SheerID for assistance, but I have not received a response.

I am a student who critically needs Figma for my coursework this semester. Could you please assist by resetting my verification attempts so I can resubmit the correct documents?

Thank you for your time and consideration.

Sincerely,

I am trying to receive my education verification, but a notification window appears saying that I cannot proceed due to exceeding the limit. I also contacted SheerID, but they informed me that they cannot resolve the issue. Could you please lift this restriction? I urgently need the verification for my school classes.

plz help me

Hello!

I tried re verification for FIGMA student, but it was showing network error even though network was good, and continuously trying it was still showing the same error.

Then it started showing Verification limit exceeded.

So I contacted sheerID via mail, they responded with:

I mail them again and again still got no solution.. 

Please provide the solution for this issue otherwise I won't be able to re verify student plan.

I have also attached the image for better clarification.

 

I’m facing the same issue. I reached out to SheerID, but they didn’t resolve it. Now you’re saying it’s on SheerID, while they claim they can’t help…

Hi ​@Salar — I hear you, and thanks for sharing that update. I just checked in with our Education team, and they’ve been working with SheerID to strengthen this process. If you’re still running into the “Verification Limit Exceeded” error, the next step is to reach back out to SheerID directly — they’re now able to reset verification attempts on their side. Please note that Figma doesn’t manually review user eligibility or documents, so SheerID is the right contact here.

Also, ​@daydog and ​@ANURAG KUMAR — I see your posts as well. I’ll follow up after I’ve had a chance to take a closer look, so please hang tight. 🙏🏻

I contacted SheerID, but they told me they couldn’t resolve the issue and advised me to reach out to Figma customer support instead. I’m also experiencing problems with email verification. How can I fix this?

Hey ​@daydog — I checked in with our Figma for Education team, and they’ve reached out directly to the email tied to your account with next steps. Please keep an eye on your inbox for their message. Your case number is 1521482.