Hi ​@Val S, thanks for your patience! 

It looks like the team tried to help you out on ticket #1565226.

Since you mentioned submitting the form multiple times before September 29th, can you please confirm how you were trying to verify your Education status?

As you were informed by the team via email, in August 2025, we introduced a new verification process for all users on Figma’s Education plan. Were you logged in with your edu email address and using this form? https://figma.com/education/apply

If so, if you ran into any error messages or issues, as instructed, you would then need to reach out to SheerID to troubleshoot directly with Sheer ID support here: https://support.sheerid.com/en-US/help-center/contact-form

Hi ​@Lautaro Molineris, thank you for your patience! 

I do not speak Spanish, so I hope it s ok that I reply in English. I can see that you’ve written into the Education team several times; most recently on ticket #1608542. (Please be aware that multiple tickets are commonly merged by the support team, which in turn, can push your ticket to the back of the queue.)

As I mentioned above, in August, we updated our verification process. You can read more about it here: https://help.figma.com/hc/en-us/articles/360041061214-Figma-for-Education#updates
 
The easiest way to verify is by using an edu email address, and please note that Figma is not able to manually verify if you provide documents. All applications need to be approved by Sheer ID.
 
That said, I’ve escalated your most recent ticket on your behalf to see if our education team can offer any assistance. 

Hola gracias por tu ayuda y tu tiempo, sinceramente me respondieron desde el email de education@figma.com, pero me dirigieron a comunicarme con Sheer Id, que anteriormente ya me había comunicado con ellos y me re dirigieron a el mail de figma education, es una pena que no me den una solución y se pasen el problema de uno a otro sin brindarme una solución.

Yo nunca tuve cuenta o mail educativo brindado por la universidad, y tuve acceso a una cuenta de Figma educativa desde mi correo personal. No entiendo por que no podrían nuevamente brindarme este beneficio, si les envió constancia de que aun soy estudiante (les envide tanto un certificado de alumno regular, como la cuota de este mes)

Thank you @djv for your reply. I just reached out to the education@figma.com this morning for support. I reverified using the form linked with the message to reverify by September 29th that is on all of my Figjams and went to the link for K-12. I was using the email associated with the account. There are two teams associated with the account even though I am the onl person accessing it. The team with the files is locked. The other one appears to be unlocked. I do not know how to merge the two teams and the files to the one that is unlocked. I appreciate your help!

Error

We are unable to verify you at this time. Please ensure that you have signed up with your school email, are disconnected from any VPN, and are using your own personal computer before trying again. If you believe you received this in error, please contact please contact SheerID support.

Try Again

• that is what appear when I try to verify my account

Hey ​@pie2159827 , we recommend clearing your browser cache and making sure you’re not connected to a VPN while going through the verification process. Please also ensure you’re using your school-issued email address (not a personal or Gmail account).

If you’re prompted to submit documentation, make sure it includes your full name, university name, and your current term dates.

As mentioned in your message, we’re not able to manually review or update verification statuses on our end. For further assistance with the verification process, please reach out directly to SheerID, as they handle student status verification. Contacting them as soon as possible can also help avoid being locked out again.

You can reach SheerID here: https://support.sheerid.com/en-US/help-center/contact-form

Thanks for your understanding, and I hope this gets resolved quickly!

Hey ​@bhumee — thanks for following up here and for sharing those details. I’m sorry you’ve been running into this as well.

I checked on your request and can confirm there’s an open case with our Education Team (case: 1665796), currently flagged as high priority. I’ve added the context from your post — including the SheerID lock and screenshots — so the team has the full picture as they review how your education status is applied.

Depending on timing, an update may not come through until the regular work week resumes, but the team has what they need to investigate next steps.

I’ve also removed personal information from your post to protect your account security. Thanks for your patience while this is being looked into. We’ll follow up with you directly via email as soon as there’s progress.

Hi Figma Education Team,

I am writing to kindly request your help with reactivating my Figma Education Plan.

Recently, I noticed that although I am still able to log in to my Figma account, my Education Plan appears to be locked. This happened because I was travelling for work over the past period and did not log in to or actively use my Figma account for quite some time.

I would like to clarify that my employment and academic affiliation have not changed, and I am still with the same institution as before. I would very much like to continue using Figma under the Education Plan for my academic and research-related work.

Could you please help me review my account status and re-enable my Education Plan if possible ([redacted by forum admin/moderator to remove PII]) ?  I would be very grateful for your assistance.

Thank you very much for your time and support.

​​​​​Hi ​​​@LULIN X, 
 

I checked on our end and it looks like your account was previously verified under a higher education status, but the required re-verification was not completed by September 29, 2025. If your Education team is currently locked, this is likely the reason.

To learn how to unlock your team, please review the “What if I didn’t reverify my education status by September 29, 2025?” section in the Figma for Education – Troubleshooting verification

If you decide to reverify your education status, please note that Figma isn’t able to assist directly with the verification process. You’ll need to complete the verification through SheerID. Before proceeding, we recommend reviewing the Qualifications section to confirm your eligibility, and then continuing with the application process here: Verify your education status

Thanks,