Unable to Verify for Education Plan

i have the same issue, i’m blocked what can i do?

Unacceptable response from SheerID, and since Figma requires verification of an educational version, it would seem that you should be able to help us resolve this issue. We won’t remember SheerId, but Figma will leave a bad user experience!

Hello,
 
Thanks for contacting SheerID.
 
We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed.

Kind regards,

Pearl G.
Verification Support
SheerID

Hi ​All, thanks for chiming in here! 

I completely understand how frustrating this experience has been, and we hear you. As mentioned by Gayani and others in the community, if you’ve already reached out to SheerID support, the next best course or action is reaching out again or replying to SheerID Verification Support and CC’ing a copy to education@figma.com.

From there, our Education team will be able to help guide the verification process, as needed.

Figma is not answering in the email address i sent them 2 weeks ago

Hi ​@Noa Michael, thanks for chiming in here! 

I completely understand how frustrating this must be, but Figma support is not involved in the EDU verification process. You’ll want to reach out to SheerID here: https://support.sheerid.com/en-US/help-center/contact-form

Our Education team is not able to manually review documents or change review status.
 
To help complete your verification, please be sure any documentation you submit includes:
- Your full name
- Your university’s name
- Current term dates

In many cases, unofficial transcripts work well for students. If you don’t have access to that, any official university-issued document that includes the details above should also work. Please also try looping in the Education team: Education@figma.com for help with verification limits and to help guide the process along the way. 

Hi ​@djv 

I’ve been going through the issue for weeks. In my case, I’ve already contacted SheerID multiple times and even provided my student ID and class schedule as proof, but they keep redirecting me back to Figma, saying they can’t approve verifications from non–school-issued emails.

The problem is, I don’t have access to my school email due to a technical issue at my university, and You and also the forum here advised that such cases should be handled directly with SheerID.

Still, neither side is taking responsibility - SheerID says it’s Figma’s policy, while Figma says they can’t manually review documents.

It’s really unfair because some of my classmates have been verified with Gmail accounts recently under the same conditions, so it’s clearly possible when the documentation is valid. I’ve attached my proof of enrollment and class schedule and just need this resolved so I don’t lose access to my academic work.

This loop between Figma and SheerID needs to be fixed — students shouldn’t be penalized for administrative email issues. I truly hope someone from the Figma Education team can escalate this or at least provide a clear, working solution.

Thanks,
Noa

​@djv 

i also saw now in other forum that other Figma official community support confirmed that!
https://forum.figma.com/report-a-problem-6/figma-education-verification-error-46572?tid=46572&fid=6

she said:
​​​​​​​
I’ve also checked internally, and our Figma Education team is currently reviewing how cases without a school-issued email are handled with SheerID. We’ll share an update once things are clarified.

Thanks again for your patience. I know this isn’t ideal, and we really appreciate you hanging in there while we work on improving this process! 

UPDATE: Our Figma for Education team has reaffirmed with SheerID that schools that do not issue student or faculty emails are still eligible for our offer .

Since we partner with SheerID for all higher-education verification, we recommend trying to verify again through their platform. If you have any questions about your school's domain eligibility, their product support team will be the best contact to help clarify next steps.

HI,

I too am frustrated. I switched to Figma when Jamboard wound down, after exploring several other platforms. Last year, I had a free educational account. This year, I have submitted my form mutliple times before September 29, but to no avail. I went through Sheer ID and they said that I did not have any requests for a free account??  At one point someone from Figma replied that my account was verified. IDK. I only have one account, so it is the proper email. All of my intellectual property is now being “held hostage,” as I cannot edit it or access it to move it to a different platform. I spent hundreds of hours creating math lessons and I cannot edit. I teach in a high poverty public school system. Please help!!

Buenas tardes.
Acabo de enviar un mail al correo brindado “education@figma.com” esperando ayuda, necesito seguir con mi plan de educación dado que sigo en la carrera para la Universidad del Este - de La Plata en Argentina, envíe lo que es la factura de pago del corrido mes Noviembre, y no tengo problema de enviar mas información o coordinar una reunión virtual.

Por favor necesito ayuda!

Hi ​@Noa Michael, thanks for your patience! 

It looks like support was able to help you out on ticket #1564413 last month. Please continue to work with the Education team directly, if you have any further questions.