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Saksham Parag Agarwal
Saksham Parag Agarwal
New Member
September 15, 2025
Solved

Unable to Verify for Education Plan

  • September 15, 2025
  • 36 replies
  • 2527 views

I have tried verifying 10+ times, I have contacted SheerID and they say the image of my government ID is not “Clear” I have tried uploading images of it as clear as possible, I have uploaded digital copy of the id straight from government portal and still that is not “clear’’

I have run out of verification limit twice, The only prerequisite of being a student is College mail and college ID SheerID cant even verify that. education@figma.com was of no help either. Said that only sheerID can help.

      This topic has been closed for replies.
      Best answer by Gayani_S

      Hi everyone, I completely understand how frustrating this must feel! 

      Since the verification process is fully handled by our partner, SheerID, I unfortunately don’t have the ability to step in directly. That said, I’ll be making sure your feedback and the issues you’ve described are passed along internally to our teams, so they’re aware of this.

      In the meantime, if your ticket has been closed, the best step is to open a new one with SheerID so they can take another look. I know that’s not ideal, especially given how many attempts you’ve already made, but it’s currently the only way forward for verification.

      I really appreciate your patience here, and I’m sorry I can’t resolve this directly for you. But please know your feedback is being seen and passed to the team internally.

      36 replies

      Show previous replies
      LULIN X
      LULIN X
      New Member
      January 5, 2026

      Hi ​@Junko3 ,

      Thank you for providing the verification links and guidance in your previous email.

      I have followed the steps and clicked on the links you sent. However, upon reaching the final step of the verification process, the system displayed an error message stating that the “Education plan is not supported in your region.” For your reference, I am currently located in China. 

      Could you please advise on how to proceed? I am ready to provide any additional verification documents if needed.

      Thank you again for your assistance.

      Figmate
      Junko3
      Figmate
      January 6, 2026

      Hi ​@LULIN X,

      Please note that Figma for Education is only available in select regions and may not be accessible everywhere. Unfortunately, we’re not able to assist further with this limitation.

      That said, you should still be able to unlock your previous Education team by following the guide I shared earlier.

      Ankt Sharma
      Ankt Sharma
      New Member
      January 14, 2026

      Dear Figma,

      I am currently enrolled as a student in a Bachelor of Technology (B.Tech) Computer Science and Engineering program.

      My institution does not provide an official student email address. I would like to request access to the option to verify my student status by uploading my valid college-issued student ID card instead of email-based verification.

      Kindly let me know how I can proceed with ID-based verification or enable the document upload option for my account.

      Thank you for your support.

       

      Celine_
      Figmate
      Celine_
      Community Support
      January 15, 2026

      Hey ​@Ankt Sharma , Celine from Figma here! I am sorry to hear you’re having issues with your verification, but Figma for Edu cannot verify your account. All verifications with have to go through SheerID. 
      Figma only requires school email addresses for schools that issue them to staff and students. If that is not the case for your school, please reach out to SheerID directly to explain your case.
      You can contact Sheer ID here: https://support.sheerid.com/en-US/help-center/contact-form

      Andie1810
      Andie1810
      New Member
      January 21, 2026

      I’m having the same problem. I used my school email to create my account and made sure all my documents clearly show my name, institution, and current term dates, and meet the eligibility criteria. I’m not sure what went wrong. I tried verifying multiple times until I reached the “Verification Limit Exceeded” page, including deleting my account and starting over, but none of the attempts worked. I also uploaded different documents such as my tuition receipt, enrolment verification letter, and transcript. I contacted SheerID twice about this, but both times they replied saying they couldn’t help with the verification process. I also emailed Figma Education 4 days ago and haven’t received a response yet.

       

      I would really appreciate any help with this issue, as I have assignments to complete for my classes and haven’t been able to do so without access.

      Celine_
      Figmate
      Celine_
      Community Support
      January 22, 2026

      Hey ​@Andie1810 , I’ve checked internally with the Figma Education team, and your account should now be reset. Please take a look on your end and let us know if everything is working as expected.

      If you’re still running into issues, feel free to DM me or reply directly to your existing case with the Figma Education team.

      Since everything in this thread has been addressed, I’ll go ahead and close the topic here.

      For others following along: as a gently reminder, we’re not able to manually review or update Education verification statuses on our side. For help with the verification process, please reach out directly to SheerID, as they handle student status verification. Contacting them promptly can also help avoid being locked out again. You can reach SheerID here:
      https://support.sheerid.com/en-US/help-center/contact-form

       

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