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Unable to Access AI Features Despite Professional Subscription - Limit Reached Error


Rithesh Kumar

I am writing to report an issue I'm experiencing with my account. I have a professional subscription, for which I have paid, but I am currently unable to access the AI features.

When I try to use the AI functionality, I receive an error message stating: "Limit reached for this feature until Jul 1, 2025." (Please refer to the attached screenshot for context).

Given that today is June 14, 2025, and I have a professional subscription, I expected to have full access to these features. This limitation is preventing me from utilizing the service as intended, which is crucial for my work.

Could you please investigate this issue and clarify why I am encountering a limit on a paid professional account, especially when the stated limit date is in the past? I would appreciate it if you could restore my access to the AI features as soon as possible.

Please let me know if you require any further information from my end.

Thank you for your time and assistance.

Best answer by Tom Reem

Hi ​@Rithesh Kumar, thanks for bringing this up! I’ll raise this to our product team for a closer look — but first, could you confirm which AI tool you were using, and what kind of tasks you prompted before hitting the usage limit?

 

For context: Tools like Figma Make do have usage limits, which may change over time. You’ll see an in-product message when you’ve hit the limit, along with a reset timeline. Once Figma Make is generally available, there will be options to purchase higher limits.

 

Appreciate your patience — we’ll follow up with any updates.

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10 replies

Tom Reem
Figmate
  • Figmate
  • 182 replies
  • Answer
  • June 14, 2025

Hi ​@Rithesh Kumar, thanks for bringing this up! I’ll raise this to our product team for a closer look — but first, could you confirm which AI tool you were using, and what kind of tasks you prompted before hitting the usage limit?

 

For context: Tools like Figma Make do have usage limits, which may change over time. You’ll see an in-product message when you’ve hit the limit, along with a reset timeline. Once Figma Make is generally available, there will be options to purchase higher limits.

 

Appreciate your patience — we’ll follow up with any updates.


Tom Reem
Figmate
  • Figmate
  • 182 replies
  • June 16, 2025

Hey ​@Rithesh Kumar, just following up with a quick update!

 

Our product team would like to take a closer look at your account settings. When you get a chance, check the inbox tied to your Figma account for an email from me (look for case number: 1391683). It includes next steps so we can keep things moving. 🙏🏻

 

Let me know if you don’t see it or if anything gets stuck — happy to help.


Alex Tishkov
Tom Reem wrote:

Hey ​@Rithesh Kumar, just following up with a quick update!

 

Our product team would like to take a closer look at your account settings. When you get a chance, check the inbox tied to your Figma account for an email from me (look for case number: 1391683). It includes next steps so we can keep things moving. 🙏🏻

 

Let me know if you don’t see it or if anything gets stuck — happy to help.

Hello, tell me, I have the same problem. No need to try to remove the background by giving it to other users.: The restriction on using this feature is valid until July 1, 2025.


Tom Reem
Figmate
  • Figmate
  • 182 replies
  • June 22, 2025

Hey ​@Alex Tishkov — welcome to the Forum, and sorry you’re running into this, too.

 

Could you share a few more details about what you're working on when the error pops up? For example, what’s the exact message you're seeing, and are you using a prompt to remove a background design component when it occurs? Any additional context, screenshots, and video recordings around the steps leading up to it would be super helpful.

 

I also sent over a message so we can take a closer look at the specific file. When you have a moment, check your inbox for a note from me (case number: 1398382).


Mattia Bonanno

Hi there, same issue on my end. I’m on Figma’s Professional plan, and while preparing images for my portfolio the Remove Background command throws an error and stops the flow. Any known fixes or work-arounds I can try to keep things moving?
Thanks in advance!

 

 


Tom Reem
Figmate
  • Figmate
  • 182 replies
  • June 30, 2025

Hey ​@Mattia Bonanno — welcome to the Forum and thank you for surfacing this. Sorry to hear this is affecting your workflow as well.

 

I’ve followed up via email to the address linked to your account with a few questions that will help us investigate further. The message includes your case number (1410144). When you get a chance, take a look and we’ll take it from there.

 

Appreciate your help as we look into this!


Jack Wills
  • New Member
  • 2 replies
  • June 30, 2025

You're seeing the "limit reached" error because you've hit the usage cap for AI features, even with a Professional subscription.


Roktenh Admin

Hi team Figma i appreciate your hard work for develop a new tools for us more easy life, currently i got issue the same other too, i’m on Figma’s Professional plan, i try to run AI replace content after that i got this issue

 


Tom Reem
Figmate
  • Figmate
  • 182 replies
  • July 7, 2025

Hey everyone — thanks again for sharing your experiences and questions around usage limits. I’ve marked my earlier reply (which links to the Figma Learn article on AI usage limits) as the best answer so it’s easier for others to find.

 

If you'd like someone from our Product Support team to take a closer look at specific concerns, reach out and include:

  1. the steps leading up to the error message
  2. a full-size screen recording of the issue (if possible)
  3. a link to the file you’re working in
  4. make sure support-share@figma.com has edit access.

 

Thanks again for taking the time to share your experiences here — and keep letting us know if other questions come up!


Gram Williams

Try logging out and back in. If the issue continues, contact support—there may be a bug or usage limit.


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