Hello Figma Team, I’m a postgraduate design student at Monash University, and I’ve been trying to access Figma’s Education Program for several weeks now. Unfortunately, what should be a simple verification process has turned into a loop of rejections, blocked attempts, and system errors — all thanks to SheerID. Here’s what happened: I submitted my government-issued ID (first a South Australia Age Card, then my passport), as requested. The photos were clear, glare-free, and unedited — I followed every requirement listed. As a result, I received “We were unable to confirm your identity”, with no explanation given. Even more frustratingly, I was never given a chance to upload my student ID or proof of enrolment — the verification flow simply didn’t include that step. Eventually, I was locked out entirely with a “Verification Limit Exceeded” screen, despite doing everything by the book. SheerID’s support did reply (and I genuinely appreciate that their support staff were polite), but they just reset the process and asked me to try again — which, of course, led to the exact same problem. At this point, I feel completely defeated. I’m trying to access Figma for actual university assignments, and yet I’m stuck in a broken system that doesn’t seem to recognize real, valid documentation. I’m not trying to get a discount or game the system — I’m just a student trying to do her work. I’ve always respected Figma as a brand, and I know your support team is doing their best, but I can’t help feeling that hiding behind SheerID is not the solution. If SheerID’s system is failing real students, then Figma should take responsibility for stepping in and providing a human pathway to support. I’m more than happy to provide my student ID, enrolment letter, even join a video call if necessary. I just need someone to care enough to solve the problem. Please. a Postgraduate Design Student, Monash University

Hi @ANURAG KUMARJust a quick note—I noticed you had originally replied in another thread, but I moved it here since it aligns with the conversation in this one.Just to recap the previous conversation:If your application was denied, you can submit an appeal directly to SheerID with additional documentation. Their team will review your appeal and let you know if your status can be approved.If you already sent additional documents to SheerID and they informed you they’re unable to process, please reply to SheerID and CC education@figma.comThanks,

KylinTang

New Member

Solved

SheerID Verification Fails Again and Again

Forum|Forum|1 year ago
September 22, 2025
71 replies
10275 views

Hello Figma Team,

I’m a postgraduate design student at Monash University, and I’ve been trying to access Figma’s Education Program for several weeks now. Unfortunately, what should be a simple verification process has turned into a loop of rejections, blocked attempts, and system errors — all thanks to SheerID.

Here’s what happened:

I submitted my government-issued ID (first a South Australia Age Card, then my passport), as requested. The photos were clear, glare-free, and unedited — I followed every requirement listed.
As a result, I received “We were unable to confirm your identity”, with no explanation given.
Even more frustratingly, I was never given a chance to upload my student ID or proof of enrolment — the verification flow simply didn’t include that step.
Eventually, I was locked out entirely with a “Verification Limit Exceeded” screen, despite doing everything by the book.
SheerID’s support did reply (and I genuinely appreciate that their support staff were polite), but they just reset the process and asked me to try again — which, of course, led to the exact same problem.

At this point, I feel completely defeated. I’m trying to access Figma for actual university assignments, and yet I’m stuck in a broken system that doesn’t seem to recognize real, valid documentation. I’m not trying to get a discount or game the system — I’m just a student trying to do her work.

I’ve always respected Figma as a brand, and I know your support team is doing their best, but I can’t help feeling that hiding behind SheerID is not the solution. If SheerID’s system is failing real students, then Figma should take responsibility for stepping in and providing a human pathway to support.

I’m more than happy to provide my student ID, enrolment letter, even join a video call if necessary. I just need someone to care enough to solve the problem.

Please.

a Postgraduate Design Student, Monash University

Figma Design

This topic has been closed for replies.

Best answer by Junko3

Hi @ANURAG KUMAR

Just a quick note—I noticed you had originally replied in another thread, but I moved it here since it aligns with the conversation in this one.

Just to recap the previous conversation:

If your application was denied, you can submit an appeal directly to SheerID with additional documentation. Their team will review your appeal and let you know if your status can be approved.
If you already sent additional documents to SheerID and they informed you they’re unable to process, please reply to SheerID and CC education@figma.com

Thanks,

Show previous replies

Sayani Das

New Participant

Hello Figma Team,

I’m a postgraduate design student at Monash University, and I’ve been trying to access Figma’s Education Program for several weeks now. Unfortunately, what should be a simple verification process has turned into a loop of rejections, blocked attempts, and system errors — all thanks to SheerID.

Here’s what happened:

I submitted my government-issued ID (first a South Australia Age Card, then my passport), as requested. The photos were clear, glare-free, and unedited — I followed every requirement listed.
As a result, I received “We were unable to confirm your identity”, with no explanation given.
Even more frustratingly, I was never given a chance to upload my student ID or proof of enrolment — the verification flow simply didn’t include that step.
Eventually, I was locked out entirely with a “Verification Limit Exceeded” screen, despite doing everything by the book.
SheerID’s support did reply (and I genuinely appreciate that their support staff were polite), but they just reset the process and asked me to try again — which, of course, led to the exact same problem.

At this point, I feel completely defeated. I’m trying to access Figma for actual university assignments, and yet I’m stuck in a broken system that doesn’t seem to recognize real, valid documentation. I’m not trying to get a discount or game the system — I’m just a student trying to do her work.

I’ve always respected Figma as a brand, and I know your support team is doing their best, but I can’t help feeling that hiding behind SheerID is not the solution. If SheerID’s system is failing real students, then Figma should take responsibility for stepping in and providing a human pathway to support.

I’m more than happy to provide my student ID, enrolment letter, even join a video call if necessary. I just need someone to care enough to solve the problem.

Please.

a Postgraduate Design Student, Monash University

I havent been able to verify my account.I attempted to re-verify my Figma student account, but the system is now showing “Verification limit exceeded.” and it’s auto-rejecting my Id everytime I upload.

No contact has been made from SheerId side for manual verification. I have a college bonafide that proves I am a student. I dont know what else to do since only 1 day is left. No help has been provided from SheerId’s side since the very beginning. They just conveniently keep closing the tickets permanently.

Please look into this and do the needful.

This is quite frustrating as a user.
And contacting SheerId directly is leading to absolutely nothing. I have been trying this since the last 15 days and only 1 day is left now. I don’t know what to do.

Please help with resolving this before 29 September 2025

Yashmatic

New Member

Hello,

I’m having persistent trouble with the Figma Education reverification process and would appreciate support from the Figma team or advice from anyone who has experienced something similar.

I’m based in India and currently enrolled in higher education. I was previously verified under the Education program, but now my account requires reverification.

I’ve tried submitting different valid documents (Aadhaar Card, PAN Card, and my college student ID), but each attempt has been rejected. I made sure to follow SheerID’s guidelines carefully — using a flat dark surface, good lighting, no glare or shadows, full frame, and uploading both sides when required.

I also reached out to SheerID support. They confirmed that:

They cannot verify IDs manually through email.
Government ID checks must go through the platform itself.

This leaves me stuck: my documents are genuine, but the platform rejects them every time. I even hit the attempt limit once, had it reset, and retried — but with the same result.

Since I need my Education account active urgently for ongoing academic projects, I’d like to know:

Is there any alternative way to complete reverification?
Can Figma manually review or escalate such cases?
Have other students in India faced similar issues with Aadhaar, PAN, or student IDs — and if so, how did you resolve them?

Thank you for your help.

– Yash Kumar

Tom Reem

Figmate

Has anyone else experienced this issue or found a workaround? Any help or advice would be greatly appreciated!

Hi @Esther Lee — thanks for reaching out, and I’m really sorry you’ve run into issues with the government ID verification. I’ve merged your post into a thread where other designers have reported the same problem. I’d recommend checking out @Junko3‘s best answer here, which includes some helpful context.

Also, just so you know: Figma has enacted a grace period for verifications, which should give you more time while this gets sorted.

Tom Reem

Figmate

I’ve been written letters to SheerID and FIgma Suppourt with no reply. Since all current educational users must re-verify their status before September 29, 2025, this has become an urgent issue in my classes. Any help, guidance, or suggestions you can provide would be greatly appreciated.

Hi @MARK54 — thanks for reaching out, and I’m sorry you’re running into this verification issue.

I’ve merged your post into a thread where others have reported the same problem. To move forward, take a look at the reply marked as the best answer from @Junko3 — it walks through the government-issued ID request in more detail. There’s also a grace period in place for verifications, so you’ll have some extra time while this gets resolved.

Hope this clears things up a bit, and thank you for your patience while the team works on it.

이은서

New Member

I hope this message finds you well.

I’m reaching out because I encountered the same issue as others regarding the ID verification process. I contacted SheerID and received a response stating that in order to proceed with the verification request, ID verification must be completed within the platform. Therefore, they mentioned that the ID must be verified directly through Figma.

Unfortunately, they also informed me that they are no longer able to assist and have permanently closed the support ticket.

I have already tried all the suggested solutions provided, but none of them worked.
Could you please let me know where or how I can resolve this issue? Your assistance would be greatly appreciated.

Thank you very much in advance.

[Merged by a moderator from ‘Help with ID Verification Issue on Figma’ on Sep 28, 2025.]

Tom Reem

Figmate

My Figma Education re-verification is stuck.

First try (Sept 23): ID upload → “unable to confirm your status.”

Since then: Every retry (verification form / “Submit a new request”) = infinite loading, no error, no ticket.

Followed all photo guidelines, tried multiple IDs (license, passport), different browsers, incognito, cache clear, extensions off, different networks — same result.

Contacted SheerID 2+ times — they only say retake the photo and claim they’ve reset my attempt; they also said they can’t verify by email. After checking the figma community, I saw advice to contact education@figma.com, which I did on 26th, but no response until now.

Classmates passed with school verification only; I’m being forced into a government ID step that appears broken.

I need uninterrupted access for my November graduation show; plan expires tomorrow (Sept 29, KST).

Please:

Escalate this infinite-loading bug on my account.

Manually verify or grant a temporary extension while it’s fixed.

If there’s an alternate path (school confirmation), tell me how to proceed.

I’ve been blocked since Sept 23 — I need help today.

Hi @hyojin kim — thank you for flagging this here, and I’m really sorry for the trouble you’ve run into with verification.

I want to reassure you that we’ve extended the grace period, so your access and work will not be disrupted while this process is sorted out. More details here: Updates to our Figma Education plan. I’m also merging your post into the main thread where we’re tracking similar reports, so everything stays in one place.

If you’re still running into ID errors, please follow the steps outlined in the reply marked as best answer here. In addition, I can see you already have a ticket open with the Figma for Education team (case: 1524945). For any follow-up, please continue directly in that email thread so the team can best support you.

Thanks again for your patience as we work through this with SheerID.

Chris Gaines

New Participant

Same canned response every time, from the same person. @Figma needs to get involved. This is insane.

Tom Reem

Figmate

I Get this error everytime i try. I have tested on different devices too but i still get this. Please Help me

Hey @shahinkhalilifar181213807 — I’m sorry you’re having trouble submitting your information. If the issue continues, please follow the steps outlined in the reply marked as a best answer in this post.

I’ve also flagged your ticket with our Figma for Education team. They’ll reach out to the email associated with your Figma account with any next steps. Your case number is: 1526582.

J

Junko3

Figmate

Hi @Yashmatic,
So sorry you’ve experienced this. I’ve merged your post into a thread where other community members have reported the same problem. You can find the best answer here, which provides some helpful context.

Thanks,

Tom Reem

Figmate

I hope this message finds you well.
I’m reaching out because I encountered the same issue as others regarding the ID verification process. I contacted SheerID and received a response stating that in order to proceed with the verification request, ID verification must be completed within the platform. Therefore, they mentioned that the ID must be verified directly through Figma.
Unfortunately, they also informed me that they are no longer able to assist and have permanently closed the support ticket.
I have already tried all the suggested solutions provided, but none of them worked.
Could you please let me know where or how I can resolve this issue? Your assistance would be greatly appreciated.
Thank you very much in advance.

Hey @이은서 — thanks for reaching out, and I’m sorry you’re running into trouble with verification. I’ve moved your post to another thread where others have reported a similar issue. If you’re still having trouble with submitting documentation, please follow the steps in the best answer by @Junko3 in this thread. If you copy education@figma.com on your reply, our Figma for Education team can take a closer look. Also, to reassure you, we’ve extended the grace period so this verification process won’t impact your projects. More details here: Updates to our Figma Education plan.

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