Hello Figma Team, I’m a postgraduate design student at Monash University, and I’ve been trying to access Figma’s Education Program for several weeks now. Unfortunately, what should be a simple verification process has turned into a loop of rejections, blocked attempts, and system errors — all thanks to SheerID. Here’s what happened: I submitted my government-issued ID (first a South Australia Age Card, then my passport), as requested. The photos were clear, glare-free, and unedited — I followed every requirement listed. As a result, I received “We were unable to confirm your identity”, with no explanation given. Even more frustratingly, I was never given a chance to upload my student ID or proof of enrolment — the verification flow simply didn’t include that step. Eventually, I was locked out entirely with a “Verification Limit Exceeded” screen, despite doing everything by the book. SheerID’s support did reply (and I genuinely appreciate that their support staff were polite), but they just reset the process and asked me to try again — which, of course, led to the exact same problem. At this point, I feel completely defeated. I’m trying to access Figma for actual university assignments, and yet I’m stuck in a broken system that doesn’t seem to recognize real, valid documentation. I’m not trying to get a discount or game the system — I’m just a student trying to do her work. I’ve always respected Figma as a brand, and I know your support team is doing their best, but I can’t help feeling that hiding behind SheerID is not the solution. If SheerID’s system is failing real students, then Figma should take responsibility for stepping in and providing a human pathway to support. I’m more than happy to provide my student ID, enrolment letter, even join a video call if necessary. I just need someone to care enough to solve the problem. Please. a Postgraduate Design Student, Monash University

Hi @ANURAG KUMARJust a quick note—I noticed you had originally replied in another thread, but I moved it here since it aligns with the conversation in this one.Just to recap the previous conversation:If your application was denied, you can submit an appeal directly to SheerID with additional documentation. Their team will review your appeal and let you know if your status can be approved.If you already sent additional documents to SheerID and they informed you they’re unable to process, please reply to SheerID and CC education@figma.comThanks,

KylinTang

New Member

Solved

SheerID Verification Fails Again and Again

Forum|Forum|1 year ago
September 22, 2025
71 replies
10274 views

Hello Figma Team,

I’m a postgraduate design student at Monash University, and I’ve been trying to access Figma’s Education Program for several weeks now. Unfortunately, what should be a simple verification process has turned into a loop of rejections, blocked attempts, and system errors — all thanks to SheerID.

Here’s what happened:

I submitted my government-issued ID (first a South Australia Age Card, then my passport), as requested. The photos were clear, glare-free, and unedited — I followed every requirement listed.
As a result, I received “We were unable to confirm your identity”, with no explanation given.
Even more frustratingly, I was never given a chance to upload my student ID or proof of enrolment — the verification flow simply didn’t include that step.
Eventually, I was locked out entirely with a “Verification Limit Exceeded” screen, despite doing everything by the book.
SheerID’s support did reply (and I genuinely appreciate that their support staff were polite), but they just reset the process and asked me to try again — which, of course, led to the exact same problem.

At this point, I feel completely defeated. I’m trying to access Figma for actual university assignments, and yet I’m stuck in a broken system that doesn’t seem to recognize real, valid documentation. I’m not trying to get a discount or game the system — I’m just a student trying to do her work.

I’ve always respected Figma as a brand, and I know your support team is doing their best, but I can’t help feeling that hiding behind SheerID is not the solution. If SheerID’s system is failing real students, then Figma should take responsibility for stepping in and providing a human pathway to support.

I’m more than happy to provide my student ID, enrolment letter, even join a video call if necessary. I just need someone to care enough to solve the problem.

Please.

a Postgraduate Design Student, Monash University

Figma Design

This topic has been closed for replies.

Best answer by Junko3

Hi @ANURAG KUMAR

Just a quick note—I noticed you had originally replied in another thread, but I moved it here since it aligns with the conversation in this one.

Just to recap the previous conversation:

If your application was denied, you can submit an appeal directly to SheerID with additional documentation. Their team will review your appeal and let you know if your status can be approved.
If you already sent additional documents to SheerID and they informed you they’re unable to process, please reply to SheerID and CC education@figma.com

Thanks,

Show previous replies

Yu-Lin Chen

New Member

I’m experiencing a similar issue and have been unable to get verified through SheerID, despite reaching out multiple times over the past two weeks — including six tickets with their support team, as well as contacts with my school IT team, the Figma Education team, and Figma Support. Each time, my request was closed with the same generic response from SheerID: “We can’t verify your government-issued ID based on the information you provided.”

On the Figma side, I was told: “Unfortunately, Figma cannot manually verify documents or reset verification limits, as this process is exclusively managed by SheerID. We recommend reaching out to the SheerID support team to request a reset of your verification attempts. They are best equipped to assist with these specific issues.”

This has left me stuck in a loop with no clear resolution. I would be very grateful for any support in resolving this issue, as the process so far has been extremely frustrating.

RyGUY

New Member

I SOLVED THE ISSUE! I was able to get verified with my Government issued ID, the images I took were to close to the ID, hold the camera very still and with a dark background, I used a large grey mouse pad but any solid color probably would work. Leave space around the ID, like a whole ID size up above and bellow and the same around on each side. Good luck guys, try sending a ticket to SheerID if this doesn’t work.

Esther Lee

New Member

I’ve been running into ongoing issues trying to verify my Figma Education Plan since the beginning of September.

At first, I got the error:

“Verification Limit Exceeded. We're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer.”

The Figma team was able to reset my limit so I could try again, but I’m still stuck. Now when SheerID asks me to upload my government ID, the page just loads indefinitely and never completes. I’ve tried multiple times with clear front and back images of my ID, but it never goes through.

SheerID support hasn’t been able to resolve this and just keeps asking me to re-upload. Meanwhile, the verification deadline is coming up on the 29th, and I’m worried I won’t be able to get my account verified in time.

Has anyone else experienced this issue or found a workaround? Any help or advice would be greatly appreciated!

Thanks.

[Merged by a moderator from ‘Trouble Verifying Education Plan with SheerID (Deadline Approaching)’ on Sep 28, 2025.]

Jawad_Khan

New Participant

I SOLVED THE ISSUE! I was able to get verified with my Government issued ID, the images I took were to close to the ID, hold the camera very still and with a dark background, I used a large grey mouse pad but any solid color probably would work. Leave space around the ID, like a whole ID size up above and bellow and the same around on each side. Good luck guys, try sending a ticket to SheerID if this doesn’t work.

How can I upload my passport photo? Which side is the back page?

Chris Gaines

New Participant

This new verification process is broken. I’ve tried to verify as an educator with my faculty email address and credentials. It failed and I am getting the same message that I’ve had too many requests. I contacted SheerID to be shut down with

“Hello,

Thanks for contacting SheerID.

We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed.”

So that is useless. How am I supposed to teach Figma to a class of students when I can’t verify my account? This has to get fixed or a least get better customer service.

Chris Gaines

New Participant

I have tried multiple times contacting the customer care sheed but SHEERID doesnt do anything they say click this kind of picture that kind of picture but how should i even try again when it says max limit reached. And how can you use your govt id to verify as a student atleast ask an I-20 or some student related id . Can anyone help me how can I verify myself as a student ?

They have just shut down my attempts at getting customer service as well. I am an educator with a class that I’ve been teaching for 3 years.

MARK54

New Member

Hi there! I am seeking assistance regarding the verification of my Figma Educational Status.

I am a lecturer teaching Multimedia Design and Interface Design at Natinal Taiwan University of Arts. I have been using and teaching Figma since 2021, and my educational status has been verified since then. My students consistently find Figma extremely useful and beneficial in various aspects of our coursework. I teach approximately 200 students using Figma each year.

About Weeks ago, I received a new verification request. I currently use two educational accounts (for two different universities), both registered with official school email addresses. One account was verified successfully, but the other was not.

To support the verification, I submitted my course syllabus, school ID card, letter of appointment, and even my government-issued ID card (front and back), as requested by SheerID. However, I received a response stating:

“The first name on the document does not match the first name you entered on your verification form.”

I suspect this issue may be due to differences in how Asian names are formatted—typically, the family name comes first, followed by the given name, especially on official documents.

Additionally, documents issued by the government and universities in Taiwan are written in Traditional Chinese and use the Republic of China (ROC) calendar year format.

After several attempts and uploading nearly all relevant documents, I received a

“Verification Limit Exceeded” message. And SheerID replied “Your ticket has now been permanently closed”.

As this is the beginning of a new semester, many new students are creating Figma accounts. Unfortunately, the success rate of educational verification in my class is only around 60%, and some students are encountering the same “Verification Limit Exceeded” issue.

I’ve been written letters to SheerID and FIgma Suppourt with no reply. Since all current educational users must re-verify their status before September 29, 2025, this has become an urgent issue in my classes. Any help, guidance, or suggestions you can provide would be greatly appreciated.

Thank you for your time and support.

[Merged by a moderator from ‘Assistance Needed for Figma Educational Status Verification’ on Sep 28, 2025.]

hyojin kim

New Member

My Figma Education re-verification is stuck.

First try (Sept 23): ID upload → “unable to confirm your status.”
Since then: Every retry (verification form / “Submit a new request”) = infinite loading, no error, no ticket.
Followed all photo guidelines, tried multiple IDs (license, passport), different browsers, incognito, cache clear, extensions off, different networks — same result.
Contacted SheerID 2+ times — they only say retake the photo and claim they’ve reset my attempt; they also said they can’t verify by email. After checking the figma community, I saw advice to contact education@figma.com, which I did on 26th, but no response until now.
Classmates passed with school verification only; I’m being forced into a government ID step that appears broken.
I need uninterrupted access for my November graduation show; plan expires tomorrow (Sept 29, KST).