I’m a postgraduate design student at Monash University, and I’ve been trying to access Figma’s Education Program for several weeks now. Unfortunately, what should be a simple verification process has turned into a loop of rejections, blocked attempts, and system errors — all thanks to SheerID.
Here’s what happened:
I submitted my government-issued ID (first a South Australia Age Card, then my passport), as requested. The photos were clear, glare-free, and unedited — I followed every requirement listed.
As a result, I received “We were unable to confirm your identity”, with no explanation given.
Even more frustratingly, I was never given a chance to upload my student ID or proof of enrolment — the verification flow simply didn’t include that step.
Eventually, I was locked out entirely with a “Verification Limit Exceeded” screen, despite doing everything by the book.
SheerID’s support did reply (and I genuinely appreciate that their support staff were polite), but they just reset the process and asked me to try again — which, of course, led to the exact same problem.
At this point, I feel completely defeated. I’m trying to access Figma for actual university assignments, and yet I’m stuck in a broken system that doesn’t seem to recognize real, valid documentation. I’m not trying to get a discount or game the system — I’m just a student trying to do her work.
I’ve always respected Figma as a brand, and I know your support team is doing their best, but I can’t help feeling that hiding behind SheerID is not the solution. If SheerID’s system is failing real students, then Figma should take responsibility for stepping in and providing a human pathway to support.
I’m more than happy to provide my student ID, enrolment letter, even join a video call if necessary. I just need someone to care enough to solve the problem.
Please.
a Postgraduate Design Student, Monash University
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I have tried multiple times contacting the customer care sheed but SHEERID doesnt do anything they say click this kind of picture that kind of picture but how should i even try again when it says max limit reached. And how can you use your govt id to verify as a student atleast ask an I-20 or some student related id . Can anyone help me how can I verify myself as a student ?
They have just shut down my attempts at getting customer service as well. I am an educator with a class that I’ve been teaching for 3 years.
Hi there! I am seeking assistance regarding the verification of my Figma Educational Status.
I am a lecturer teaching Multimedia Design and Interface Design at Natinal Taiwan University of Arts. I have been using and teaching Figma since 2021, and my educational status has been verified since then. My students consistently find Figma extremely useful and beneficial in various aspects of our coursework. I teach approximately 200 students using Figma each year.
About Weeks ago, I received a new verification request. I currently use two educational accounts (for two different universities), both registered with official school email addresses. One account was verified successfully, but the other was not.
To support the verification, I submitted my course syllabus, school ID card, letter of appointment, and even my government-issued ID card (front and back), as requested by SheerID. However, I received a response stating:
“The first name on the document does not match the first name you entered on your verification form.”
I suspect this issue may be due to differences in how Asian names are formatted—typically, the family name comes first, followed by the given name, especially on official documents.
Additionally, documents issued by the government and universities in Taiwan are written in Traditional Chinese and use the Republic of China (ROC) calendar year format.
After several attempts and uploading nearly all relevant documents, I received a
“Verification Limit Exceeded” message. And SheerID replied “Your ticket has now been permanently closed”.
As this is the beginning of a new semester, many new students are creating Figma accounts. Unfortunately, the success rate of educational verification in my class is only around 60%, and some students are encountering the same “Verification Limit Exceeded” issue.
I’ve been written letters to SheerID and FIgma Suppourt with no reply. Since all current educational users must re-verify their status before September 29, 2025, this has become an urgent issue in my classes. Any help, guidance, or suggestions you can provide would be greatly appreciated.
Thank you for your time and support.
[Merged by a moderator from ‘Assistance Needed for Figma Educational Status Verification’ on Sep 28, 2025.]
My Figma Education re-verification is stuck.
First try (Sept 23): ID upload → “unable to confirm your status.”
Since then: Every retry (verification form / “Submit a new request”) = infinite loading, no error, no ticket.
Followed all photo guidelines, tried multiple IDs (license, passport), different browsers, incognito, cache clear, extensions off, different networks — same result.
Contacted SheerID 2+ times — they only say retake the photo and claim they’ve reset my attempt; they also said they can’t verify by email. After checking the figma community, I saw advice to contact education@figma.com, which I did on 26th, but no response until now.
Classmates passed with school verification only; I’m being forced into a government ID step that appears broken.
I need uninterrupted access for my November graduation show; plan expires tomorrow (Sept 29, KST).
Please:
Escalate this infinite-loading bug on my account.
Manually verify or grant a temporary extension while it’s fixed.
If there’s an alternate path (school confirmation), tell me how to proceed.
I’ve been blocked since Sept 23 — I need help today.
[Merged by a moderator from ‘Edu re-verification broken (ID failed → now infinite loading). Expires Sept 29 — need help now’ on Sep 28, 2025.]
I Get this error everytime i try. I have tested on different devices too but i still get this. Please Help me
[Merged by a moderator from ‘I can not access to upload document section for education verify’ on Sep 28, 2025.]
same, sheerID team said they’re unable to help😅
Hello Figma Team,
I’m a postgraduate design student at Monash University, and I’ve been trying to access Figma’s Education Program for several weeks now. Unfortunately, what should be a simple verification process has turned into a loop of rejections, blocked attempts, and system errors — all thanks to SheerID.
Here’s what happened:
I submitted my government-issued ID (first a South Australia Age Card, then my passport), as requested. The photos were clear, glare-free, and unedited — I followed every requirement listed.
As a result, I received “We were unable to confirm your identity”, with no explanation given.
Even more frustratingly, I was never given a chance to upload my student ID or proof of enrolment — the verification flow simply didn’t include that step.
Eventually, I was locked out entirely with a “Verification Limit Exceeded” screen, despite doing everything by the book.
SheerID’s support did reply (and I genuinely appreciate that their support staff were polite), but they just reset the process and asked me to try again — which, of course, led to the exact same problem.
At this point, I feel completely defeated. I’m trying to access Figma for actual university assignments, and yet I’m stuck in a broken system that doesn’t seem to recognize real, valid documentation. I’m not trying to get a discount or game the system — I’m just a student trying to do her work.
I’ve always respected Figma as a brand, and I know your support team is doing their best, but I can’t help feeling that hiding behind SheerID is not the solution. If SheerID’s system is failing real students, then Figma should take responsibility for stepping in and providing a human pathway to support.
I’m more than happy to provide my student ID, enrolment letter, even join a video call if necessary. I just need someone to care enough to solve the problem.
Please.
a Postgraduate Design Student, Monash University
I havent been able to verify my account.I attempted to re-verify my Figma student account, but the system is now showing “Verification limit exceeded.” and it’s auto-rejecting my Id everytime I upload.
No contact has been made from SheerId side for manual verification. I have a college bonafide that proves I am a student. I dont know what else to do since only 1 day is left. No help has been provided from SheerId’s side since the very beginning. They just conveniently keep closing the tickets permanently.
Please look into this and do the needful.
This is quite frustrating as a user. And contacting SheerId directly is leading to absolutely nothing. I have been trying this since the last 15 days and only 1 day is left now. I don’t know what to do.
Please help with resolving this before 29 September 2025
Hello,
I’m having persistent trouble with the Figma Education reverification process and would appreciate support from the Figma team or advice from anyone who has experienced something similar.
I’m based in India and currently enrolled in higher education. I was previously verified under the Education program, but now my account requires reverification.
I’ve tried submitting different valid documents (Aadhaar Card, PAN Card, and my college student ID), but each attempt has been rejected. I made sure to follow SheerID’s guidelines carefully — using a flat dark surface, good lighting, no glare or shadows, full frame, and uploading both sides when required.
I also reached out to SheerID support. They confirmed that:
They cannot verify IDs manually through email.
Government ID checks must go through the platform itself.
This leaves me stuck: my documents are genuine, but the platform rejects them every time. I even hit the attempt limit once, had it reset, and retried — but with the same result.
Since I need my Education account active urgently for ongoing academic projects, I’d like to know:
Is there any alternative way to complete reverification?
Can Figma manually review or escalate such cases?
Have other students in India faced similar issues with Aadhaar, PAN, or student IDs — and if so, how did you resolve them?
Thank you for your help.
– Yash Kumar
Has anyone else experienced this issue or found a workaround? Any help or advice would be greatly appreciated!
Hi @Esther Lee — thanks for reaching out, and I’m really sorry you’ve run into issues with the government ID verification. I’ve merged your post into a thread where other designers have reported the same problem. I’d recommend checking out @Junko3‘s best answer here, which includes some helpful context.
Also, just so you know: Figma has enacted a grace period for verifications, which should give you more time while this gets sorted.
I’ve been written letters to SheerID and FIgma Suppourt with no reply. Since all current educational users must re-verify their status before September 29, 2025, this has become an urgent issue in my classes. Any help, guidance, or suggestions you can provide would be greatly appreciated.
Hi @MARK54 — thanks for reaching out, and I’m sorry you’re running into this verification issue.
I’ve merged your post into a thread where others have reported the same problem. To move forward, take a look at the reply marked as the best answer from @Junko3 — it walks through the government-issued ID request in more detail. There’s also a grace period in place for verifications, so you’ll have some extra time while this gets resolved.
Hope this clears things up a bit, and thank you for your patience while the team works on it.
I hope this message finds you well.
I’m reaching out because I encountered the same issue as others regarding the ID verification process. I contacted SheerID and received a response stating that in order to proceed with the verification request, ID verification must be completed within the platform. Therefore, they mentioned that the ID must be verified directly through Figma.
Unfortunately, they also informed me that they are no longer able to assist and have permanently closed the support ticket.
I have already tried all the suggested solutions provided, but none of them worked. Could you please let me know where or how I can resolve this issue? Your assistance would be greatly appreciated.
Thank you very much in advance.
[Merged by a moderator from ‘Help with ID Verification Issue on Figma’ on Sep 28, 2025.]
My Figma Education re-verification is stuck.
First try (Sept 23): ID upload → “unable to confirm your status.”
Since then: Every retry (verification form / “Submit a new request”) = infinite loading, no error, no ticket.
Followed all photo guidelines, tried multiple IDs (license, passport), different browsers, incognito, cache clear, extensions off, different networks — same result.
Contacted SheerID 2+ times — they only say retake the photo and claim they’ve reset my attempt; they also said they can’t verify by email. After checking the figma community, I saw advice to contact education@figma.com, which I did on 26th, but no response until now.
Classmates passed with school verification only; I’m being forced into a government ID step that appears broken.
I need uninterrupted access for my November graduation show; plan expires tomorrow (Sept 29, KST).
Please:
Escalate this infinite-loading bug on my account.
Manually verify or grant a temporary extension while it’s fixed.
If there’s an alternate path (school confirmation), tell me how to proceed.
I’ve been blocked since Sept 23 — I need help today.
Hi @hyojin kim — thank you for flagging this here, and I’m really sorry for the trouble you’ve run into with verification.
I want to reassure you that we’ve extended the grace period, so your access and work will not be disrupted while this process is sorted out. More details here: Updates to our Figma Education plan. I’m also merging your post into the main thread where we’re tracking similar reports, so everything stays in one place.
If you’re still running into ID errors, please follow the steps outlined in the reply marked as best answer here. In addition, I can see you already have a ticket open with the Figma for Education team (case: 1524945). For any follow-up, please continue directly in that email thread so the team can best support you.
Thanks again for your patience as we work through this with SheerID.
Same canned response every time, from the same person. @Figma needs to get involved. This is insane.
I Get this error everytime i try. I have tested on different devices too but i still get this. Please Help me
I’ve also flagged your ticket with our Figma for Education team. They’ll reach out to the email associated with your Figma account with any next steps. Your case number is: 1526582.
Hi @Yashmatic, So sorry you’ve experienced this. I’ve merged your post into a thread where other community members have reported the same problem. You can find the best answer here, which provides some helpful context.
Thanks,
I hope this message finds you well.
I’m reaching out because I encountered the same issue as others regarding the ID verification process. I contacted SheerID and received a response stating that in order to proceed with the verification request, ID verification must be completed within the platform. Therefore, they mentioned that the ID must be verified directly through Figma.
Unfortunately, they also informed me that they are no longer able to assist and have permanently closed the support ticket.
I have already tried all the suggested solutions provided, but none of them worked. Could you please let me know where or how I can resolve this issue? Your assistance would be greatly appreciated.
Thank you very much in advance.
Hey @이은서 — thanks for reaching out, and I’m sorry you’re running into trouble with verification. I’ve moved your post to another thread where others have reported a similar issue. If you’re still having trouble with submitting documentation, please follow the steps in the best answer by @Junko3 in this thread. If you copy education@figma.com on your reply, our Figma for Education team can take a closer look. Also, to reassure you, we’ve extended the grace period so this verification process won’t impact your projects. More details here: Updates to our Figma Education plan.
Hi @Chris Gaines , @Ruolin Zhao, @michael.woznica and @vickyh
So sorry you’ve experienced this. I’ve merged your post into a thread where other community members have reported a similar issue. You can follow the steps in the best answer here, which includes some helpful context.
Just so you know, we’ve extended the grace period, so this verification process won’t affect your projects. You can check out more details here: Updates to our Figma Education plan.
Thanks,
I have to verify my educator status!.
Eventhough i have uploaded My Teacher ID, Bonafide from the Institution, My status is not yet verified. I’m Trying over a month.
It says my Last name mismatched in the Teacher ID, Then I got my Bonafied and uploaded the same, but no update.
I have contacted the SheerID support Team also, But They didn’t respond properly. With Just 2 replies they closed the ticket!!
Can anyone help me
Hello Figma,
i have this problem, too.
and i sent mail but i didn’t received answer.
Hello,
I have been trying to re-verify my education status, but I ran into a problem. I uploaded my documents for the verification process seven times, but I only received an email saying that SheerID was unable to confirm my identity.
I tried different combinations of documents, such as: - Passport & certificate of enrollment - Passport & front of ID card - Front & back of ID card
However, now when I visit the upload page, I only see a message saying "Verification Limit Exceeded."
I really love using Figma, and I would greatly appreciate your help so I can continue designing with it.
Thank you in advance.
These are my Credentials for the re verification of the Figma education plan. Program ID: 689a62a06d6a3a59de4fbcb8 Verification ID: 68da22dac781751c77e76c87
I have been using Figma for three years with my students.
This year, I was asked to verify my academic status.
I provided:
1- a link to my university's website
2- an official letter from the registrar's office
3- my teaching contract
Yet I was still rejected.
Dear Figma, can you please explain what is wrong with the documents I provided?
I don’t want to talk with SheerId, but with Figma.
I have tried many times to verify my student account, however, each time it says that I have exceeded my limit for student plan. When I go back to old links, it says that they are expired and I need to try again. I have contacted SheerID a few times but they just get back to me with
“Thanks for reaching out to SheerID about a verification request. Our Verification Support team is currently responding to requests within 3-6 days. Please know our teams are working 24/7/365 to respond to requests as quickly as possible in the order they are received. We appreciate your patience as we work on your request.”
Today is the last day of re-verify of you student plan, I dont want to loose my figma files. Please resolve this issue asap.
I Recently get this and it doesnt let me to upload my documents. I have contacted SheerID and no response from support. I have tested with different devices but nothing Happens. Its getting frustrated process
I Get this error everytime i try. I have tested on different devices too but i still get this. Please Help me
I’ve also flagged your ticket with our Figma for Education team. They’ll reach out to the email associated with your Figma account with any next steps. Your case number is: 1526582.
I Have contacted them but nothing happened. i also emailed to figma education but also nothing happened. I need immediate help and the process is very annoying!
I’m a graphic design student in higher education from France and have been using Figma for about 3 years now, never had any problem whatosever. A few days back i had to verify my account to prove i’m still a student, as always, but this time the auto verification doesn’t seems to work. I don’t understand why this year specifically the verification process isn’t working , since nothing has changed for the past 5 years(date at which i started studying). I could really need some help, losing access to figma would be disastrous...
Hey @Lucile , sorry you ran into this! I’ve merged your post into an existing thread where others have reported the same issue. You can find the best answer below for helpful context.
EDIT: Please also note, we’ve extended the grace period, so this verification process won’t affect your projects. More details here: Updates to our Figma Education plan.
