No account access after linked school email was deactivated

Hello ​@Tom Reem   I’m also facing the same issue. And my school didnt setup email forwarding before deactivating my account. I suddenly got locked out and cant access my school’s email. 
Could you also help me on this issue, pleasee

Hello, I hope you're doing well today. I have a problem with my figma student account. It's blocked. Even the files in the drafts are not editable. But there are so many important files that I need. Can someone please help me unlock my account? My account is linked to this address: [redacted by ​@seni to remove personal identifiable information]

​@efredlina 
Apologies for the late reply. I am Seni from Figma and jumping in since Tom is enjoying some days off.
I can see that our support team replied to your ticket and was able to resolve the situation. Please let us know if there’s something else we can help with.

​@Рустем Хазиев 
If your account is locked and you can no longer edit files, that typically means that your Education plan has expired and you now have a Starter team with more files than the limits allowed.

Please consider the solutions below.

• If eligible, have you tried reverifying your Education plan yet? Check this forum announcement for information on how to do that.
• If not eligible for the Education plan, move some files to meet Starter plan limits, or upgrade to a Professional plan to unlock your team.

Hope this helps!

Hi - ​@efredlina and ​@Tom Reem 

I am having an EXTREMELY hard time to recover my account as I do not have access to my old email id. Why this new rule of verification code. PLEASE PLEASE RESPOND AS SOON AS POSSIBLE. PLEASE - HUMBLE REQUEST.

I have written innumerable emails to Figma but no one gets back other than an automated response. Please help - I desperately need my files. I have paid a huge sum to my designer to make those mockups.

Thank you 

Hey ​@Review, I’m Gayani from the Community Support team. I’m really sorry you’re dealing with this and I understand the urgency! 

I’ve checked internally and I’m not seeing an existing support ticket linked to your account yet. Quick question that may help unblock this faster: Do you happen to have emails from your old email address forwarded to the new email address? If so, I recommend to reset your password so that you can surpass the Google single sign on login to access your Figma account, and then update your email address as needed. 

If your emails are not forwarded, I can create a support ticket on your behalf. What support can do is start the process to manually update your Figma account email address. ​​After the change of the email address of the account, you can log in, and move the files in the account to your new account. For this process they’ll need to verify your ownership of the account.
 

Please let me know which option applies to you, and I’ll take the next steps right away! 

Hello ​@Tom Reem   I’m also facing the same issue. My school didnt setup email forwarding before deactivating my account. I also got locked out and cant access my school’s email. Now I do not know how you can solve this, the email I’m currently using is an other email I use to log in to Figma. 
Could you please also help me getting acces to my files of an other account (with the school email). 

Hi ​@Yaguer , thanks for reaching out! Celine from the Community Support team at Figma here, stepping in for Tom.

I've sent you a DM so we can gather a few details and point you in the right direction for further investigation. Please check your inbox when you can, thank you!