I’ve lost access to my education account which holds all of my previous files. I thought I had linked everything to the account I’m currently on but it seems that no matter what I do, I cannot regain access to it nor the files.
Hi
In many cases, when a school email is deactivated, email forwarding may be set up — if that’s the case for you, the easiest way back into your Figma account is to reset your password. Once logged in, you can update your email address in your account settings. For step-by-step instructions, please check out: Manage email address or password.
If that doesn’t solve the problem, you can ask our Product Support team to update the email address on your behalf. To move forward with that, please submit a ticket through this secure form and include:
After you submit your request, a team member will review it carefully and reach out if they need any more info to proceed.
Hope this helps! Feel free to ask if you have any other questions or concerns — I’m more than happy to take another look.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.