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Question

Issue While Publishing a Paid Design File on Community


alisanyazgi

Hey!

My Creator account is active, and I’ve connected my Stripe account. However, I encountered the issue shown in the screenshot while trying to publish my paid design file as a Creator. How can I resolve this?

Thank you!

 

 

3 replies

  • Figmate
  • 1763 replies
  • February 6, 2025

Hello ​@alisanyazgi, Thank you for contacting us!

 

We apologize for the issue you're encountering. I'm reaching out to our internal team to get more information on how to best resolve this. I'll let you know as soon as I hear back from them.

 

Thank you again for your patience!


alisanyazgi
  • Author
  • New Member
  • 2 replies
  • February 11, 2025
Junko3 wrote:

Hello ​@alisanyazgi, Thank you for contacting us!

 

We apologize for the issue you're encountering. I'm reaching out to our internal team to get more information on how to best resolve this. I'll let you know as soon as I hear back from them.

 

Thank you again for your patience!

Hello Junko, do you have any updates?

I just checked it and It looks like it’s disabled 


alisanyazgi
  • Author
  • New Member
  • 2 replies
  • February 18, 2025
Junko3 wrote:

Hello ​@alisanyazgi, Thank you for contacting us!

 

We apologize for the issue you're encountering. I'm reaching out to our internal team to get more information on how to best resolve this. I'll let you know as soon as I hear back from them.

 

Thank you again for your patience!

Hello, any updates?


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