Can't edit FigJam that I have edit permissions on

Thanks for continuing to report this issue. I followed up with the team to hopefully get an update for you all very soon.

Can any of you please confirm that you’ve already tried the following?

• logging out and back in
• clearing your browser/desktop app’s cache
• un-installing and re-installing the desktop app

I have the same bug here too 😖

Tried

• logging out and back in
• clearing your browser/desktop app’s cache

Still not working

Thanks, @Charles5,

Can you also try another web browser to see if that makes any difference?

Are you also the file owner or just trying to access a FigJam file that you’ve been granted edit permission to? Are you also able to provide the file link, so we can test on our end?

Hi, same issue here. I was able to edit a team member’s Figma until last week.
Today when I tried to edit it, it says I have View-only permissions and I can’t make any changes. The owner has showed me a screenshot of the permissions and I clearly have permissions to edit.

Possibly-related, I recently created and sent out a prototype, so everyone with the link to the prototype could View. Could that affect anything? Really stretching here.

I’ve also tried logging out and logging back in, and both the desktop app and the browser, to no avail. I’m not sure how to clear the cache of the desktop app (I am on macOS Big Sure).

Thank you.

Hi all, same issue here, but not with FigJam. I have edit permissions on a Figma file which I’ve been able to edit until today (29 November). I’ve tried logging out and logging back in, clearing my cache, and having someone remove and add me back as a collaborator on both the desktop app and browser. Also using macOS Big Sur. Would appreciate any help you can offer. Thanks!

Same issue here. Can edit on web browser but cannot on Desktop app.

I did all troubleshooting steps, Still not working.

Same, I am an admin and editor in every project, can not edit any FigJam file.

Hey @Paper_Fan,

Here’s how to clear the desktop app cache on a Mac:

1. Quit the Figma desktop app

2. Open Terminal.app and enter the following command: rm -rf “$HOME/Library/Application Support/Figma/”{Desktop,DesktopProfile}

3. Try opening the desktop app again

same problem here. though i am using windows, not mac.