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Anyone from Figma here? Need help escalating a billing issue.

Eli P

I’ve been a Figma supporter for years, but their new billing system is broken and unfair. I made a simple adjustment ONE DAY after my renewal date to adjust our team’s plan based in the new pricing model, and now we’re being charged for both the old and new seat, with no way to fix it.

 

Here’s what happened:

✔️ My renewal hit on March 16 with 5 full seats.

✔️ On March 17, I downgraded 3 of those to developer seats since develpers don’t need full editing access.

✔️ Figma says my billing locked at renewal, so now I have to pay for both the full and developer seats.

✔️ Even if I switch back, I’m still charged the full amount. There’s no way to adjust it without extra fees.

 

Figma support stopped responding after 20+ hours. So… anyone here working at Figma who can escalate this?

Best answer by ksn

Heyo ​@Eli P - I hear your frustration with this, and apologies for the confusion. We know these changes can be difficult to maneuver, but we are confident in Figma's growing value and its ability to help teams deliver on their product vision and designs.

With that said -- we do want to make sure you’re settled into these changes correctly. It looks like one of our support managers was able to get in contact you right before this message, but If you did not see a response come through your end, please let me know.

 

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ksn
Figmate
  • ksn
  • Community Support
  • March 21, 2025

Heyo ​@Eli P - I hear your frustration with this, and apologies for the confusion. We know these changes can be difficult to maneuver, but we are confident in Figma's growing value and its ability to help teams deliver on their product vision and designs.

With that said -- we do want to make sure you’re settled into these changes correctly. It looks like one of our support managers was able to get in contact you right before this message, but If you did not see a response come through your end, please let me know.

 

Eli P
  • Eli P
  • New Member
  • March 21, 2025

omg! thank you so so much, i really appreciate your support on this! 

Cosmin
  • Cosmin
  • New Member
  • March 22, 2025

I have the exact same problem and it doesn’t make any sense in my head.

 

Why do I NEED to pay MORE for LESS features and less access???

Is this the new way to steal money from people?

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