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Question

No reply from sale

  • January 22, 2025
  • 5 replies
  • 40 views

Kilo Johnson

The company I work for is looking to upgrade to an Organizational plan. we’ve reached out many times with no reply. Please take our money!! :)

5 replies

dvaliao
Figmate
  • Community Support
  • 4669 replies
  • January 22, 2025

Hey ​@Kilo Johnson, sorry to hear this! 

Our Sales team had a busy new year and has been playing catch up due to the MLK Jr. holiday this past Monday.

Can you please send a DM with the Figma account email address and the company’s domain, so we can try to get you connected with support? 


Chiragrajgor
  • New Member
  • 2 replies
  • January 23, 2025
dvaliao wrote:

Hey ​@Kilo Johnson, sorry to hear this! 

Our Sales team had a busy new year and has been playing catch up due to the MLK Jr. holiday this past Monday.

Can you please send a DM with the Figma account email address and the company’s domain, so we can try to get you connected with support? 

Are there any easy way to contact team?

 


Chiragrajgor
  • New Member
  • 2 replies
  • January 23, 2025

Hey have you able to Contact Team?

 


Kilo Johnson
  • Author
  • New Member
  • 2 replies
  • January 23, 2025

Not yet :(


dvaliao
Figmate
  • Community Support
  • 4669 replies
  • January 23, 2025

Hi ​@Chiragrajgor, thanks for reaching out! 

The Sales team prefers that you reach out directly via the contact Sales form here: https://www.figma.com/contact/


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