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Hi Figma Support,I hope you're doing well.I will be starting my Master's degree later this month, and I was wondering if it is possible to convert my existing Figma account to a Student account instead of creating a new one.I'd like to keep my current account, as it already contains my files and projects. If this is possible, could you please let me know the steps required? I'm happy to provide my student ID, admission letter, or any other documents needed to verify my student status.Thank you very much for your time and assistance. I look forward to hearing from you.Best regards,Hoa Pham

Every team seems to have one workflow that makes collaboration harder than it needs to be. What's the one habit you wish, designers would stop doing in Figma?

Is it possible to apply multiple presets to one path in motion? I tried applying "Draw" & "Erase" but only one works. Can anyone help? 

We’ve built several animations in Figma Motion to embed on our website as animated SVGs. We’ve built this into our front-end system.Up until a few days ago, the SVG output would respect the timeline setting for looping (play once vs repeat).Suddenly when we export, it is animating the SVG so that it loops indefinitely - ignoring the timeline setting.Is this a bug?

Hello, I’ve tried every solution I could find so far, but I still haven’t been able to implement local fonts in Figma Make.I would like to use fonts such as Inter from locally hosted font files instead of loading them from Google Fonts. I also need to use custom fonts that are not available on Google Fonts.Unfortunately, none of the approaches I’ve tried have worked. Could you please explain whether local and custom fonts are currently supported in Figma Make and, if so, what the correct implementation process is? This is particularly important to me because, without a reliable way to host fonts locally, I cannot confidently use Figma Make for projects intended for the EU.

Any one know how to response from the team submitted a ticket 10 days ago an received not type of response besides the automated email.

Hey everyone, I hope you're all doing great.Recently, I tried to get the Figma Student Plan, but while filling out the verification form, I couldn't find my country (Tunisia) in the dropdown list.Is there another way or an alternative step to apply for the student plan in this case? I would really appreciate any help. Thank you!

Hey! I have a small but annoying problem. I recently created a new component with Slot, Instance swap property and preferred values. When I use the component preferred values don’t appear by default for some reason. It worked correctly for components I created some time ago, but doesn’t work anymore—you always need to switch the filter.Link to doc where it says that preferred values should be shown by default: https://help.figma.com/hc/en-us/articles/5579474826519-Explore-component-properties#preferredDoes anybody noticed the same problem? Or do I do anything wrong? Instance swap setup with preferred values: Choose instance dialog with filter Created in this file applied by default: 

매월 7월 3일 청구서가 날라오는데, 작년에 이 계정의 요금제를 해제하는 문의를 드렸습니다.해제가 완료되었다고 연락을 받았는데 오늘 이메일 알림이 와서 보니, 계속해서 청구가 되어서 문의합니다. 사용할 의사가 없습니다. 환불을 하려고 하니 사이트가 어렵게 되어있어 문의를 드립니다. 어떻게 환불처리가 될까요? 다음달은 무료로 사용할 수 있도록 다운그레이드를 했습니다만, 금일 결제된 금액을 환불받고 싶습니다. 읽어주셔서 감사합니다. 답변 기다리겠습니다. 

So with the recently release of Figma, I am not able to select my library for make. It by defaults selects a ui kit where in i don’t have a kit created. Is there a way to select the library again like previously?

I want a monthly billing, but there is no menu.

Hi I had an automatic upgrade to full seat without consent while I only intentionally subscribed to collab seat and only used Figjam boardso why the automatic upgrade took place?!! my initial subscription invoice number was VJLAYYEK-0001 and you can clearly see that I paid for the collab seat on professional plan 

Using the REST API v2 team-context webhook (event_type: FILE_COMMENT), registered via public OAuth on a Professional plan.ProblemA newly registered webhook delivers events reliably for roughly the first hour, then Figma stops sending events entirely within about 1 to 4 hours, even though every health signal still looks fine.In the dead state:- GET /v2/webhooks/{id} returns status: ACTIVE, with the correct endpoint, event_type, and team context.- GET /v2/webhooks/{id}/requests shows the earlier successful deliveries (all HTTP 200, no errors), and then NO further delivery attempts at all for events that happen hours later. Figma isn't attempting and failing -- it simply stops emitting.- The OAuth access token is valid the whole time (GET /v1/me returns 200).- The receiving endpoint responds 200 promptly; there are no timeouts or non-2xx responses in the requests log.Steps to reproduce1. Register a team-level FILE_COMMENT webhook via the REST v2 API (OAuth, Professional plan).2. Add comme

Hi,I applied for Figma for Education for our school using our official school email/domain.The application has already been submitted, but I have not received approval yet. I wanted to ask:How long does verification usually take for a school? Is manual review required for school domains? If the domain is not automatically recognized, what should I do next?Our school is in Nepal, and we applied using the official school domain email.I would appreciate any guidance from others who have gone through the same process.Thanks.

When registering for a Figma account, the email address [ email redacted by forum moderator to remove PII] does not receive the verification email. This is a common issue at our company—email addresses containing an underscore (“_”) often fail to receive emails during registration.My work order has not been replied to for more than 72 hours, work order number: # 2042527. I would like to ask what the situation is and how to solve it

I would like to raise ticket with figma billing team as I am unable to purchase a monthly figma license for my team. I keep getting this error. “Sorry, we are unable to save your payment method. Please refresh and try again.”

I have been working on a Page inside a Draft. It was last edited on Wednesday, July 29. This week, when I opened the Draft, the Page was gone. The Draft now shows a "last edited" date of about two months ago, which does not match my actual work history at all.TimelineAbout two weeks ago, I was mainly working on the Page from my work laptop. When I tried to open it from my personal laptop (same Figma account), the Page was not there, even though it still existed on my work laptop at the time.Today, the Page also disappeared from my work laptop.I am certain I did not delete the Page. It does not appear in Version History either.My questionThis is an important, ongoing design project for me. Is there any way to find or restore the missing Page? Any help would be greatly appreciated.

Hello,I’ve been working on files for years; everything has disappeared except for my last file?

[Figma Make + Supabase] 게시글이 새로고침하면 사라지고, 다른 기기에서 안 보여요 (Claude와 같이 해봐도 해결이 안 됐어요)제가 원하는 것학생자치회 통합 플랫폼을 만들고 있는데, 누군가 게시글을 올리면 그 글이 사라지지 않고 계속 저장되면서, 다른 사람이 다른 기기/브라우저로 접속했을 때도 똑같이 보이길 원해요. 지금은 새로고침하면 방금 올린 글이 사라지고, 다른 브라우저로 열면 그 글이 아예 안 보여요. 즉, 데이터가 여러 사람/기기 사이에서 공유되고 계속 남아있는 게 목표예요.지금까지 시도한 것Figma Make 설정에서 Supabase 계정을 연결했어요. Figma Make AI에게 "게시글을 슈퍼베이스에 저장하고 모든 페이지에서 공유되게 해달라"고 요청했어요. AI가 백엔드(서버 쪽 로직) 코드를 새로 짜줬고, "이제 Edge Function을 배포해야 한다"고 안내했어요. Figma Make 화면에 있는 배포 버튼을 눌렀는데 "배포할 코드가 없다"는 메시지가 나왔어요. 그래서 슈퍼베이스 대시보드에 직접 들어가서, Edge Function을 새로 만들고 AI가 짜준 코드를 그대로 복사해서 붙여넣고 배포까지 완료했어요. 그런데도 여전히 게시글이 새로고침하면 사라지고, 브라우저 콘솔에는 CORS(브라우저가 다른 주소로 요청 보낼 때 막히는 문제) 관련 에러가 계속 떠요. Claude(AI 챗봇)한테 상황을 계속 설명하면서 같이 시도했는데도 해결이 안 됐어요.궁금한 점Figma Make의 배포 버튼이 원래 자동으로 해줘야 하는 걸, 제가 슈퍼베이스에 직접 들어가서 수동으로 배포한 게 맞는 방법이었는지 잘 모르겠어요. 이렇게 수동으로 배포한 경우, Figma Make 쪽에서 추가로 다시 연결하거나 설정해줘야 하는 게 있는 건지 궁금해요. 비슷하게 "게시글이 저장 안 됨 + CORS 에러" 겪으신 분 있으면, 정확히 어떤 부분이 원인이었는지 알고 싶어요.

Hi Figma Support,I purchased 1 Professional Collab seat using the $5 first-month promotion.My workspace currently has:1 Collab seat (myself) 0 Dev seats 1 Full seat availableHowever, my upcoming invoice shows a $18.87 Billing Adjustment (Seat updates).I don't remember upgrading to a Full seat or purchasing one.Could you please review my account and explain why this happened? If this is a billing or seat assignment error, could you please help resolve it and correct the upcoming invoice?Thank you.

Hi,Over de last few weeks our team is experiencing more and more inconvenient and work impeding bugs in Figma. Over the last few days we’ve been struggling to find workarounds for instances for which the ‘Variants could not be loaded’. It’s really awkward and unreliable if we design something and random things cause the designs to change. To name some that really affect our collaboration with other teams:Instances of components sometimes appear empty (this seems to be related to slots?). Changing properties for components with slots no longer work if the content within the slots was edited. Placement of layers seems ‘off’, until the layer is selected and automatically restores its placement. Instances of components that are inserted (Shift + i) are completely empty and void of layers. Copying main components from our spec files to our UI kit causes the variants to become duplicated within resulting in twice the number of variants and causing conflicts. (I’ve raised a support ticket for

Hi,this is a shocking situation for me, as I have been using Figma Make and during prompting, the whole Figma Make file just suddenly reloaded and completely resetted with a blank page and chat. When I tried to ask the chat, what happened to my previous prototype in the same file, it just did not know anything as if it was a completely new chat… I cannot find any history of what I have been working on... I have spent already around 2700 credits, which were not even refunded but the time spent on this for nothing might be even worse. I’m so frustrated...Does anyone know how to get the file back or any other suggestions please?  Thank you.

Hi all,I'm on the Professional plan and noticed an extra seat had been added to my team that I hadn't intentionally added myself. It was added when many people wanted access to the current project and I removed it the same day I noticed – it was never assigned to anyone or used at all.Despite reverting it immediately, my upcoming invoice (due August 15) still shows a $20.00 "Billing adjustments – Seat updates" charge tied to that change, on top of my normal $20.00 monthly cost for my one active seat.Has anyone dealt with this before, or knows how a seat can get added without direct action?I've seen a few similar threads here where support ended up voiding the adjustment once they reviewed the account, since the seat was never actually used. Would appreciate any guidance on the best way to get this looked at, or if a member of the Figma team can help directly.I tried several times to reach the support team through figma form but got “Failed to fetch (forms.figma.com)”Thanks!

After the new updates in Figma, I cannot select an element within other frames or components by clicking and multiple clicking on it. Another problem is that I cannot edit a text by multiple clicking on it to select the whole text.I test it on both application and web app (using chrome browser) Is it just my problem or other experience it as well?

Figma recently rolled out new updates; however, I have noticed that certain changes have negatively impacted the daily user experience.1 - The left sidebar can no longer be hidden or collapsed. This occupies unnecessary screen space, which significantly hinders the workflow.2 - The click-and-drag shortcut to hide multiple layers sequentially is no longer functioning. Previously, users could hide a layer, hold the click, and drag upwards to hide subsequent layers automatically. This feature appears to have been removed, forcing users to toggle visibility manually, layer by layer.Ultimately, these changes seem counterintuitive to a seamless user experience. Furthermore, community posts indicate that these updates have introduced additional widespread issues.