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Question

Windows app freezes and just flashes

  • December 16, 2023
  • 1 reply
  • 177 views
Ssempijja_Charles

I have been suffering with this issue or almost two months now, when you try zooming in or moving things around the app freezes and stops working and just goes black i have tried everything my flags are set my computer supports whatever kind of graphics but i have no idea how to do this. I have added my system specs and a video

Screenshot 2023-12-16 124445


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1 reply

Celine_D
Figmate
  • Celine_D
  • Community Support
  • 3381 replies
  • December 18, 2023

Hey Charles,
This looks odd, can you also try to clear out your cache, then uninstall and reinstall Figma to see if that helps?

To clear out the cache on the desktop app:

Mac

Use the Terminal app to clear the cache.

  1. Quit the Figma desktop app.
  2. Open the Terminal.app and enter the following command: rm -rf "$HOME/Library/Application Support/Figma/"{Desktop,DesktopProfile}
  3. Try opening the Figma desktop app again.

Windows

Run a command line from the Start menu.

  1. Close the Figma desktop app.
  2. Open the Start menu and paste the %APPDATA%\\Figma command. Press the Enter key to submit.
  3. In the window, delete the DesktopProfile folder.
  4. Launch the Figma desktop app again.

If this doesn’t help, we recommend you to reach out directly the support team so the technical team can investigate further here: https://help.figma.com/hc/en-us/requests/new

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