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nada_sharshera
nada_sharshera
December 16, 2024
Question

Urgent Assistance Needed with Missing Files

  • December 16, 2024
  • 1 reply
  • 36 views

I was previously subscribed to the Education Plan. However, when I attempted to renew my subscription, the process failed. Following this, I noticed that my files were affected. While I managed to fix the permissions, I discovered that some files are missing and cannot be found in either the drafts section or the trash.

This topic has been closed for replies.

1 reply

Figmate
Junko3
Figmate
December 16, 2024

Hi @nada_sharshera, Thank you for getting in touch!

I noticed that your previous ticket was closed, so I’ll be opening a new one for you. Our support team will reach out to help you with this issue.

In the meantime, I see that you are already searching for your file but please take a moment to review the following post and gather as much information for your file(s) as possible. This will help our specialist when they take a closer look.

Please keep an eye on your inbox for an email about the new ticket. The subject line will probably say something like “Follow-up from Figma Support.” It will be sent to the email address we have on file for your account.

Thank you once again for reaching out!

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