Upgraded to professional but can't access older version history

Hi there,

Thanks for reaching out.

According to the Help Center article, you should be able to access the version history.

Tip: Users working in their Drafts or in free Starter teams can only access up to 30 days of version history. Upgrade to a paid team to immediately access the full version history of any existing files.

You can view the article here: View a file’s version history.

Could you try logging out and logging back in to see if the issue is resolved? If that doesn’t work, please try clearing the cache.

If the problem persists, please contact the support team directly with a copy of your file: Submit a request. Our support team will look into it.

Please make sure you use the email associated with your Figma account, include links to the file in question, and share access with support-share@figma.com. Don’t worry, inviting us to view your file won’t impact your billing.

Thanks,
Toku

Hey there,

tried to access a shared file version history but still get the `unlimited version history is available for paid teams´… Does it mean that I cannot access the history to a shared file? Thanks

Hi @EricAborigen, Thank you for reaching out about this.

I have created a ticket on your behalf. Your ticket number is #1080557.
Please provide the URL of the file in question via that ticket for our support team to investigate this issue further.

Thank you for your assistance!