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Question

Update version 124.7.4 of Figma Desktop App is working too slow

  • December 18, 2024
  • 2 replies
  • 238 views
Mohammad_Arslan_ud_Din

Hi,

The latest build of the Figma (124.7.4) was updated in my system last week and since after that, the app has started behaving too slowly as if a lot of load is on my system which somehow felt like it would crash in some time. I thought, this might be my computer so I kept checking on my Activity Monitor to see if something was going on in the background but there was nothing. Even though I tried it as the only app running and nothing was running in the background, the behaviour remained consistent.

I realised this when I switched to the web version of Figma, and things got quite smooth compared to the app’s laggy behavior. The system that I am using is a 2019 Intel i9 MacBook Pro with 16GB of RAM, and this should not cause any problems. I am sure this is something with the most recent build.

I hope I am not the only person experiencing this problem.

2 replies

Matt_Girardi

I’m also having issues with 124.7.4. I’m using the Windows app but it’s launching/acting very buggy.

J
Figmate
  • Junko3
  • Figmate
  • 1848 replies
  • December 19, 2024

Hello there, Thank you for bringing this issue to our attention! I see that you are experiencing a issue with the desktop app but not with the browser version.

Thanks for letting us know the version(124.7.4) of the app you are using, which suggests that you might be using the Figma Beta Desktop App. If not, could you please let us know where you downloaded that app from?

To begin, could you please try clearing your app cache to see if the issue continues?
You can follow this guide: Clear the Figma desktop app cache.

If that doesn’t resolve the issue, our next recommendation would be to fully uninstall all Figma apps using AppCleaner or a similar tool and then reinstall them.

You can find the links to install the latest versions of both Figma Desktop App(124.6.5 at the moment)/Figma Beta Desktop App(125.0.2 at the moment) here: Guide to the Figma desktop app.

If you continue to encounter the same problem after trying these steps, I suggest reaching out to our support team for further assistance. You can submit a request here: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360001744374
When contacting support, please include the following information:

  • Your Figma account email.
  • What happened when you tried the troubleshooting steps mentioned above.
  • A video recording demonstrating the issue and the steps you took to replicate it.
  • Please include the desktop app debug logs that correspond with your video.
  • If a specific file is involved, please share its URL and add support-share@figma.com as an editor (this won’t affect your billing).

We truly appreciate your cooperation with this troubleshooting process!

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