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Question

Subscription: Currency Error

  • January 20, 2025
  • 1 reply
  • 26 views
Alena Daniela Srostlíková

Hello,
I am trying to purchase a professional plan for my personal team on Figma, but it shows this message when I am reviewing the billing info:

Your payment method’s address is in a country that can’t pay in EUR. Please use a different payment method.

My bank account is in the Czech Republic.

Sadly, I am on a tight schedule.

1 reply

J
Figmate
  • Junko3
  • Figmate
  • 1837 replies
  • January 21, 2025

Hi ​@Alena Daniela Srostlíková , Thanks for reaching out! We're sorry to hear you're having this trouble.

 

To help us look into this further, we kindly ask that you submit a support ticket here.

Please provide the following information when submitting your ticket:

  • Your Figma account email
  • A detailed description of the steps you took that resulted in the error message
  • A screenshot of the entire window displaying the error

 

Thank you for your patience and understanding.

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