Solved

Remove Figjam Annual Editor Seats

9 replies
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Hi,

As my team member accidentally moved her personal FigJam file into our team project, I tried to remove editor seats but inadvertently added 3 annual FigJam editor seats with no way to remove them.

Do you guys know how can I remove those 3 seats or the only way is to wait for Figma support?

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Linh_HoSolution

No, my problem is the annual roles, that I added by mistake, not the monthly added roles. I find no place to remove it by myself.

So I had to contact support and go through with them to remove it. It’s a bit strange UX in my opinion though.

Figma is go to app of designer but they fail to recognised they miss a critical piece in their user flow.

Celine_

Community Support

Hi @Linh_Ho ,
While it’s not possible to remove FigJam as a feature completely, you can restrict your current team’s usage of it by downgrading team members’ roles to “Viewer - restricted.” This would keep users from editing or creating new FigJam files in the team.

Moving a member from Editor to viewer-restricted would remove them from the billing.

For more information, please check out these Help Center articles:

Hope it helps!

Linh_HoAuthorSolution

No, my problem is the annual roles, that I added by mistake, not the monthly added roles. I find no place to remove it by myself.

So I had to contact support and go through with them to remove it. It’s a bit strange UX in my opinion though.

Figma is go to app of designer but they fail to recognised they miss a critical piece in their user flow.

Celine_

Community Support

Glad to heard it’s been fixed! Thanks for your feedback.

J

Janet_Yu

@Linh_Ho I got the same issue. I originally have 2 editor accounts and I wanna add 3 more. Then I click 3 additional seats. End up they charge me for 7 and shows 7 editor seats in total in ‘Billing’ page. May I know where to contact support? I click the help button and it’s auto reply with some article suggested.

Linh_HoAuthor

I just go and choose contact support in the help widget. The Articles is not helpful too

J

Janet_Yu

They will email reply you and manual reduce the total editor seats in their side?

Linh_HoAuthor

Yes sir, the customer support agent is quite helpful indeed.

Geffen_Yaka_Spectrum

The same problem! The Figma team must fix it 🤯

Cyparta_company

i have the same problem i want to remove my annual Figma seat

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