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Linh_Ho
Linh_Ho
June 12, 2023
Solved

Remove Figjam Annual Editor Seats

  • June 12, 2023
  • 9 replies
  • 4137 views

Hi,

As my team member accidentally moved her personal FigJam file into our team project, I tried to remove editor seats but inadvertently added 3 annual FigJam editor seats with no way to remove them.

Do you guys know how can I remove those 3 seats or the only way is to wait for Figma support?

Screenshot 2023-06-12 at 16.58.36

I think it’s related to this topic:

    This topic has been closed for replies.
    Best answer by Linh_Ho

    No, my problem is the annual roles, that I added by mistake, not the monthly added roles. I find no place to remove it by myself.

    So I had to contact support and go through with them to remove it. It’s a bit strange UX in my opinion though.

    Figma is go to app of designer but they fail to recognised they miss a critical piece in their user flow.

    9 replies

    Celine_
    Figmate
    Celine_
    Community Support
    June 13, 2023

    Hi @Linh_Ho ,
    While it’s not possible to remove FigJam as a feature completely, you can restrict your current team’s usage of it by downgrading team members’ roles to “Viewer - restricted.” This would keep users from editing or creating new FigJam files in the team.

    Moving a member from Editor to viewer-restricted would remove them from the billing.

    Downgrade FigJam editor

    For more information, please check out these Help Center articles:

    Hope it helps!

      Linh_Ho
      Linh_HoAuthorAnswer
      June 14, 2023

      No, my problem is the annual roles, that I added by mistake, not the monthly added roles. I find no place to remove it by myself.

      So I had to contact support and go through with them to remove it. It’s a bit strange UX in my opinion though.

      Figma is go to app of designer but they fail to recognised they miss a critical piece in their user flow.

        Celine_
        Figmate
        Celine_
        Community Support
        June 14, 2023

        Glad to heard it’s been fixed! Thanks for your feedback.

        Janet_Yu
        June 23, 2023

        @Linh_Ho I got the same issue. I originally have 2 editor accounts and I wanna add 3 more. Then I click 3 additional seats. End up they charge me for 7 and shows 7 editor seats in total in ‘Billing’ page. May I know where to contact support? I click the help button and it’s auto reply with some article suggested.

        Linh_Ho
        Linh_HoAuthor
        June 23, 2023

        I just go and choose contact support in the help widget. The Articles is not helpful too

          Janet_Yu
          June 23, 2023

          They will email reply you and manual reduce the total editor seats in their side?

          Linh_Ho
          Linh_HoAuthor
          June 23, 2023

          Yes sir, the customer support agent is quite helpful indeed.

            Geffen_Yaka_Spectrum
            Geffen_Yaka_Spectrum
            March 31, 2024

            The same problem! The Figma team must fix it 🤯

              Cyparta_company
              Cyparta_company
              December 1, 2024

              i have the same problem i want to remove my annual Figma seat

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