Hey there! Welcome to the community. The support team may be able to you by taking you through our Identity Verification process to confirm your ownership of the account and then help you out if you are eligible. For this, you’d need to reach out directly to the support team so they can advise you which workaround will be the best for you: here Thank you

Hi Celine,

I am facing the exact same issue with my Figma account as I lost access to my id. I have raised a complaint for the same as well, got a response to get back here on the community panel.

Have about 3 years work & design files on my account, would love to get some more help here. Thanks:)

Hello! I’m unable to assist you directly here with the Identity Verification process due to PII concerns. I can’t locate your support ticket in our backend. Please ensure you’re using your Figma email account.

Could you send me the email address you used to contact the support team via DM? I can create a support ticket on your behalf!

I have sent you an email regarding the same. I had previously raised a ticket using another email id (ticket [#1205625]). Thanks in advance:))

Hi there! Thank you for sharing the details. I was able to locate your support tickets on our backend and, have created a new ticket for you (ticket number: 1206922).

Please feel free to add any additional information in the ticket.

We appreciate your patience, our team will get back to you shortly!