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Question about the Figma Eyedropper tool!


0909sang

Hello, I am a designer using Figma. When using the Eyedropper tool, the Color Picker shows RGB values like 255, 255, 255. Is there a way to set it to display HEX values, such as #ffffff, instead?

Leandro_Ramalho

I wonder why they changed it.
Before it was HEX, now they’ve changed it to RGB


Celine_D
Figmate
  • Community Support
  • September 10, 2024

Hey everyone, thanks for flagging it! We are not able to reproduce it on our end. @Leandro_Ramalho , please reach out directly to the support team with a copy of your file, so we can try to reproduce: here

Please use your Figma account email, include a link to the file, and add support-share@figma.com as an Editor, so they can take a closer look. Thank you!

@0909sang I see your ticket in the backend, I’ve escalated internally. Please also share the URL of the file and give access (add support-share@figma.com as an Editor) as mentioned. Thank you for your patience in the meantime 🙏


Kian
  • September 10, 2024

same, thought i had hit some shortcut to change it 🫠


rahend
  • September 11, 2024

The last time I checked, the color picker was displaying hex values, but now it suddenly shows RGB instead of hex, and I’m not sure why. Does anyone know how to switch it back to hex?

image


phoebe_lim

I have the same issue. How can I fix it?


Celine_D
Figmate
  • Community Support
  • September 11, 2024

Hey everyone! After further investigation, we were able to reproduce the issue.
Our support team has submitted a bug report so our engineers can dive into it.
We’ll keep you in the loop with updates as soon as we have more information.

Thank you for your patience and understanding while we work on this!


Ioana_Ionescu

I have the same issue. Thanks for looking into it!


bzx
  • September 11, 2024

Same issue, it started to happen this Monday.


Lou2
  • September 11, 2024

You’re not alone—I’ve been experiencing this since the latest update as well and haven’t found a solution yet.


Celine_D
Figmate
  • Community Support
  • September 12, 2024

Hey everyone, we are glad to inform you that the issue is resolved now.
Please refresh / restart your app, and let us know if you are still having issues. Thank you!


rahend
  • September 12, 2024

nice! so far it fixed! thank you


Celine_D
Figmate
  • Community Support
  • September 13, 2024

Hey @rahend , glad it is working now! Thank you for confirming.


John_Keese

I’m experiencing this again in Figma version 124.6.5


Celine_D
Figmate
  • Community Support
  • December 3, 2024

Hi there! Is it happening on browser, desktop app or both? Can you also tried to clear out the cache in the browser and/or desktop app to see if that helps?
(I’ve just had the same issue in the Desktop app with Figma version 124.6.5, and clear out the cache helps!)

If the issue still occurs after this workaround, please submit a bug report via this form for further investigation here. Thank you!


John_Keese

@Celine_Figma Yep, clearing the cache fixed it for me. Thanks!


Celine_D
Figmate
  • Community Support
  • December 3, 2024

Glad to hear you were able to fix it. Thanks for letting me know!


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