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I’ve been trying to run research sessions (moderated and unmoderated) and I’ve tested a link multiple times with everything working. Then, later, the link just pulls up a blank screen with a count of 0/0 screens. This is delaying our results, making the researchers uncomfortable in front of our test users, and costing us on our testing platform.


I’ve seen this topic here before with no answer. My only solution seems to be generating a new link, but that is not a solution, just a workaround. This looks like a bug.


My file name, location, and number of pages were not changed. The only thing that was changed was other flows that were unrelated to the one with the tested prototype.


Thoughts on that?

Hey @Beatriz_Arentz, sorry to hear this is happening!


Can you provide the prototype link you’re experiencing this on? Checking to see if we’re able to see the prototype here in the community would be the best place to start troubleshooting.


Since this is a test prototype, if you’re not able to share it publicly, please reach out to the support team directly via this form for help: https://help.figma.com/hc/en-us/requests/new


Be sure to use your Figma account email, include a link to the prototype, and share it with support-share@figma.com, so they can take a closer look.

Following. This happens a LOT to me. I share prototype links with clients. They work. Then they start linking a blank screen with a count of 0/0 screens.


I would love to know WHAT I’m doing that breaks all the links cause it’s driving me crazy.


When do the links to share this prototype change?

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