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Jarno1
New Member
May 5, 2022
Question

Prototype doesn't load anymore, after the latest update

  • May 5, 2022
  • 42 replies
  • 7211 views

Hey!

I’m unable to launch the “Present” mode anymore with my bigger files. This happened today, immediately after I updated Figma.

It just hangs in the loading stage with the progress bar stuck.

I can “Present” smaller files though, so this must be memory related issue that surfaced after the latest update?

This topic has been closed for replies.

42 replies

mtri
March 2, 2023

Having this issue with sharing prototype links with clients. Stuck on progress bar and hangs.

March 16, 2023

I’m also getting this issue trying to test a prototype with a client using iPads and it always gets stuck on the loading bar

David_Sjunnesson
March 30, 2023

with the latest update I’m in the same position. The prototypes that worked yesterday isn’t loading and I’m just stuck at the loading screen. Any news on this?

Julian20
March 30, 2023

Yep, same problem. Prototype links worked fine yesterday. Get back to it today and the links between screens are not working. Have tried relinking, reloaded the app and tabs, tried in desktop and Figma mobile app… No luck. Any ideas?

June 23, 2023

How about now guys? do you guys fix it??

August 17, 2023

Anyone know how to fix this? I am getting the same issues when sharing a prototype and it being open on chrome.

It works when opening in Incognito, Firefox and Safari.

September 6, 2023

I have a similar issue. However, I’m able to access the prototype but it’s not loading for stakeholders overseas. We’ve tried Chrome, Edge and in incognito mode. I tried removing some flows as it is a fairly large file but nothing seems to be working.

FYI the prototype is embedded on a web page but even trying to load the Figma link still didn’t work.

How can we fix this issue?

January 19, 2024

I’m facing the same issue in every Project in the Figma Desktop Application & Browser Normal window, Just only the incognito window worked.

Celine_
Figmate
Community Support
January 19, 2024

Hey @Aiota_Technologies, thanks for flagging it, and sorry to hear you are having issues!
Please reach out directly to the support team with a copy of your file here: https://help.figma.com/hc/en-us/requests/new Our technical quality team investigate further.

Be sure to use your Figma account email, include a link to the file, and share it with support-share@figma.com so they can take a closer look. Thank you!

April 30, 2024

Thanks, @Gabriel9. This worked for me!