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Jarno1
New Member
May 5, 2022
Question

Prototype doesn't load anymore, after the latest update

  • May 5, 2022
  • 42 replies
  • 7211 views

Hey!

I’m unable to launch the “Present” mode anymore with my bigger files. This happened today, immediately after I updated Figma.

It just hangs in the loading stage with the progress bar stuck.

I can “Present” smaller files though, so this must be memory related issue that surfaced after the latest update?

This topic has been closed for replies.

42 replies

Madeline2
June 27, 2024

Any news on an update? None of my clients are able to access prototype links we share. They are stuck forever loading. I’ve tried different troubleshooting on my end, but haven’t been able to find an appropriate fix to implement with different clients

Celine_
Figmate
Community Support
June 27, 2024

Hey @Madeline2 , sorry to hear this is happening! This may be another issue.
Can you please also try to clear out the cache, and force-quit to see if that helps?

If this doesn’t help, as mentioned, I would recommend you to reach out directly to the support team with a copy of your file to see if we can replicate, and investigate further the root cause on your end. Please fill out this form here.

Please make sure to use your Figma account email, include a link to the file, and share it with support-share@figma.com as an Editor. Thank you!