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Jarno1
New Member
May 5, 2022
Question

Prototype doesn't load anymore, after the latest update

  • May 5, 2022
  • 42 replies
  • 7211 views

Hey!

I’m unable to launch the “Present” mode anymore with my bigger files. This happened today, immediately after I updated Figma.

It just hangs in the loading stage with the progress bar stuck.

I can “Present” smaller files though, so this must be memory related issue that surfaced after the latest update?

This topic has been closed for replies.

42 replies

Johan_Holst
July 19, 2022

Hi @Luca_Damasco

When I try to open a prototype link, fairly simple one, in a chrome browser it simply gets stuck on loading. It happens to all prototypes, regardless of complexity. And they all load perfectly fine in an incognito window.

I can’t share the files unfortunately as it is very client sensitive stuff I do for an agency as a freelancer and I’m not at liberty to share them.

I’m on the latest version of Chrome by the way. I also use Chrome with a Company managed Chrome profile. I have tried deactivating every Chrome plugin I have installed as well, one by one, and it does no difference. I have a sneaking suspicion it has something to do with Chrome settings related to it being a managed profile.

Ricky2
July 19, 2022


Seems as if Authentication is failing in the Console Logs of the browser. It loads when you launch the prototype link in an Incognito Window.

Gabriel9
July 27, 2022

Logging out of Figma in chrome and then back in, did the trick here.

GeethaLakshmi
July 29, 2022

Is this fixed for you. I am also experiencing the same issue, many of the links are broken and are getting redirected to the first screen on the first page of my file.

GeethaLakshmi
July 29, 2022

(post deleted by author)

Boris_Peshev
August 2, 2022

@Andrew_Chan wondering if there is a fix yet for the links that are automatically redirecting to the first page of the file? Not specific to a prototype, just selecting a frame and copying the link. When trying to access that link via a google doc, slack, etc. it redirects to the first screen of the file.

Shash_Patel
August 15, 2022

This is fixed for me now, @Boris_Peshev. Is yours working any better with the recent updates?

Roxas_Shee
September 26, 2022

I have the exact problem when doing user testing in a user call on chrome today . This actually happened to us more than 5 times in the past. In the end, I need to share my screen to test with the user.

Julia_Costa
January 6, 2023

Hi everyone, any update on this? I am having the same issue today when trying to share a Figma prototype link in Chrome. I know there might be work arounds in Chrome on my end to get it to work, but I am sharing the link with someone else who might not know what to do in their browser to be able to see it. Thanks!

Charlie_Adams
February 3, 2023

Having the same issue here. Anyone else?