Prototype doesn't load anymore, after the latest update

I should mention also that it is an inherently large file, full of images (ex. exporting as a PDF yields a whopping 113 MB file).

That said, it loads in every browser of mine, incognito or not, but the person I’m trying to send it to is consistently met with the loading bar which freezes at the very end.

Hey @Andrew_Chan i commented below as well. I shared my file per the instructions. Will wait to hear from you!

I’m having the same issue! When I try to open prototype links in the browser, nothing loads and the screen is blank. At the same time, the prototype becomes blank in my figma app. Please fix!

This same exact thing is happening to me too. The prototype will load in the browser for some people, but for others (including myself) it just stays on the loading bar or goes blank (happening in both Chrome and Safari). And when it either gets stuck loading or goes blank in the browser, the prototype screen also goes blank in my Figma app. Please help quickly! There are many stakeholders who are currently not able to view my projects.

Same with me. Sometimes the prototypes will start with a loading bar but get stuck. That makes the tool basically useless to me… I don’t really want to go back to PDF export…

Same here. I’m trying to load a simple 9-page prototype, but it just hangs on the loading screen forever. I’m using the Mac desktop app with the latest version. I even tried duplicating my file and removing all the pages except the one I am trying to view. Still wont open present mode.

I’m on a Mac and can’t load prototypes in Chrome. They open in Safari.

I am also experiencing this issue. Is there any way to fix this?

Thank you.

Having the same issue. Here’s what I tried:

• Prototypes work fine in Safari
• They work fine in Chrome Incognito mode

But not in normal Chrome.

Hi folks, I’m an engineer on the Prototyping team. It looks like this may be a separate issue to the one @Andrew_Chan addressed above.

@Johan_Holst, @Claudia_Nunez and @dadler, (and others!) would you mind elaborating on what errors you’re experiencing? Hopefully, this can help us get to the bottom of it.

• Is this happening on all prototypes, including new ones, or specific files?
• If this is happening for some files, and not others, would you mind sharing the affected files with support-share@figma.com and either DMing me directly, or sending the file URLs to support@figma.com?

Hopefully, this will give us the information we need to find this bug!