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Hello Figma team,


I’m writing to express my growing frustration regarding two significant overcharges on my account that have yet to be addressed. In August, I was charged $212.00 for my personal Figma Professional Account. After noticing the discrepancy, I promptly opened a support ticket but received no response.


Now, in September, I’ve been charged $257.00, and despite opening another ticket, there has still been no communication from customer support.


As a frequent user of Figma, I’ve always enjoyed the product and its features, but this lack of response is deeply disappointing. To prevent further issues, I’ve canceled my account until these overcharges can be resolved. I’m reaching out here because, unfortunately, it seems that support inquiries only receive attention when raised publicly.


I would appreciate it if someone could look into this matter urgently, as this is a billing error that needs immediate correction.


Thank you in advance for your prompt attention to this issue.

Hi there,


I understand your frustration and appreciate your valuable feedback. We have shared it internally.


I see that our support team responded to you on September 14th and again today. If you can’t find these emails, please check your spam folder.


I’d also like to clarify a few other points. It seems you’ve added other users as Editors. When you do this, the seats are added to your current invoice. Let me explain how you can downgrade users to a free seat in the Professional plan:



  • From the file browser, click on Admin.

  • Select the Members tab.

  • From the dropdown menu next to someone’s Figma Design or FigJam seat, change the seat type to Viewer-restricted.


To prevent unintended Editor assignments in the future, you can also set Viewer-restricted as the default seat type in your plan. You can find instructions on how to do this here:


Figma Learn - Help Center

Feel free to continue the conversation with our support team if you need further assistance with downgrading your plan. They can look into your case using your account information.


Lastly, thank you for being a valued Figma user. We appreciate your feedback and will ensure it is passed along to our internal team.


Thanks,

Toku

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