Skip to main content
juliamatveeva193
juliamatveeva193
Jan 23, 2023 4:59 PM UTC
Solved

Open the desktop app button doesn't work

I can’t work in the app anymore. Only browser version works but doesn’t allow me to open the desktop app. The “Open the desktop app” button isn’t active

    This topic has been closed for replies.
    Ryan_52
    Ryan_52Solution
    Technical Quality Specialist
    Jan 18, 2024 5:35 PM UTC

    Hi everyone, just wanted to update that in addition to clearing your desktop cache to also make sure you clear your browser cache and sign into the browser before the desktop app.

    You can follow the steps outlined below:

    1. Check the Desktop app is up to date and then clear the Desktop app cache,
    2. Check that your default browser is supported and up to date (Chrome, Firefox, Edge, Safari) and clear the cache there too.
    3. Sign into Figma in the browser
    4. Sign into the desktop app.

    If this doesn’t help, feel free to reach out to our support team directly via this form for help: https://help.figma.com/hc/en-us/requests/new Please include a short video and capture a desktop app debug log to share in your support request.

    View in thread

    35 replies

    Show previous replies
    Rowan_Moyle
    Feb 2, 2024 5:13 AM UTC

    I do not pay for icloud so that function was not available for me.

    Rowan_Moyle
    Feb 5, 2024 3:13 AM UTC

    For anyone still struggling with this, i updated my macOS and it started working again.

    Jeremy_Magid1
    Feb 22, 2024 2:41 PM UTC

    Turning Private relay off worked for me. The exciting thing is when I turned it back on it still redirects!

      Trent1
      Trent1
      Feb 22, 2024 9:19 PM UTC

      So in my experience, I am using Windows 11 and Figma / Figma Beta. I try to use Ungoogled Google Chromium as my primary browser, but as soon as I set my default browser to Chrome Canary or any other browser that is installed on my computer, I was able to sign in again.

      For Windows 11, go to:
      Settings > Apps > Default Apps then find a web browser installed on your computer. Select it then hit ‘Set default’ at the top. Example is shown below:

      image

      Luis_Sierra
      Jun 24, 2024 10:38 AM UTC

      This worked for me, thanks.

      Iru_Arostegui1
      Iru_Arostegui1
      New Member
      Aug 2, 2024 3:47 PM UTC

      this worked for me, even after turning it back on

      Danielo1
      Danielo1
      Sep 2, 2024 3:28 PM UTC

      Its not working with Safari, I will not change my default browser.

      A workaround: Copy the link and use “Open File URL from Clipboard” in the main menu - file.

      Paddy
      Paddy
      Sep 4, 2024 12:39 PM UTC

      Could the people in Figma help with this problem?

      It’s a seriously frustrating issue that started happening since update 124.3.2.

        Doug_Havens
        Doug_Havens
        Oct 7, 2024 2:27 PM UTC

        My company has some security software (Netskope) that was causing Figma to break. I disabled that software, reinstalled Figma, reenabled the security software, and now all is working.

          Eskady_Haile
          Eskady_Haile
          Nov 10, 2024 11:49 PM UTC

          Turning iCloud Private Relaytemporarily off seems to create the connection between the browser and desktop Figma. Refresh both Safari and desktop Figma, and then you can turn Private Relay back on and it seems to work fine. Finally resolved.

          Show more replies
          Terms & ConditionsAccessibility statement