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juliamatveeva193
juliamatveeva193
January 23, 2023
Solved

Open the desktop app button doesn't work

  • January 23, 2023
  • 35 replies
  • 8811 views

I can’t work in the app anymore. Only browser version works but doesn’t allow me to open the desktop app. The “Open the desktop app” button isn’t active

    This topic has been closed for replies.
    Best answer by Ryan_52

    Hi everyone, just wanted to update that in addition to clearing your desktop cache to also make sure you clear your browser cache and sign into the browser before the desktop app.

    You can follow the steps outlined below:

    1. Check the Desktop app is up to date and then clear the Desktop app cache,
    2. Check that your default browser is supported and up to date (Chrome, Firefox, Edge, Safari) and clear the cache there too.
    3. Sign into Figma in the browser
    4. Sign into the desktop app.

    If this doesn’t help, feel free to reach out to our support team directly via this form for help: https://help.figma.com/hc/en-us/requests/new Please include a short video and capture a desktop app debug log to share in your support request.

    35 replies

    Show previous replies
    Dan_Peterson
    Dan_Peterson
    New Participant
    November 16, 2024

    I’ve tried all of the above and sadly still not working. I’ve disabled all content blockers, turned off all browser extensions, etc. Cleared caches in both browser and Figma app, rebooted, signed back in, have tried completely uninstalling the Figma app, etc… no go.

    lexther
    lexther
    New Member
    May 11, 2025

    2025, not working. Why does this happen almost everytime I update the app

     

      José Olivares
      José Olivares
      New Member
      May 14, 2025

      I have tried everything mentioned, and it still doesn't work. After attempting to return from the browser to the desktop application, it finally displays the message 'Your session has expired.' What kind of support leaves an issue unresolved and unanswered for two years?

      Alex Sl
      Alex Sl
      New Member
      August 12, 2025

      This is now happening for me all of a sudden. No changes to software that I know of. 

       

      MacOS 14.7.1. I’ve re-installed, rebooted, cleared caches, checked for the agent, all the tips above. Still can’t get the web version to realise the desktop app is running. All links now open in the web which is very annoying and breaks my workflow hundreds of times a day. 

        wgo
        wgo
        Active Member
        September 4, 2025

        How is this marked as “Resolved” when so many people still complain about this?

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