Not receiving email (activation nor updates)

Question

Hi,
i have a user with an issue with receiving emails.

this former user came back to the company. So a new google account has been set up as a Figma account.

this user is can receive any email on his google account except for Figma. No Welcome email, not other email etc… he can log in using google sign in but that’s it. any help or reason why?

I tried to contact support but i’m scare they take ages to reply

Celine_Figma · Answer

Hi there! Thanks for reaching out to the community.

For your information, I saw in our backend that our support team is following up your ticket. The ticket number is: #856302. Thanks for your patience 🙏

In the meantime, to cover some basics, can you confirm if you have comment notifications enabled in the following places?

On the file itself, enable comment notifications at detailed ; here the help center article how to adjust comment notification settings: https://help.figma.com/hc/en-us/articles/360041547813-Adjust-comment-notification-settings

In your account email notification settings as detailed in this article here for email notifications : https://help.figma.com/hc/en-us/articles/360039813234-Stay-in-the-loop-with-notifications#h_01HD26JW921Y73WX57N3NEHE83

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