Skip to main content
Question

Memory usage message

  • December 23, 2023
  • 7 replies
  • 701 views

Hi evereryone,

I’ve had a problem for some time with one of my Figma files. I get the memory message saying “memory running low”. I’m stuck between 63 and 68%, but as soon as I add/duplicate a single element, I reach 100% even though the element is only 6.7%.
I’ve tried everything:

  • open Figma on Firefox and Chrome
  • empty Chrome’s cache - duplicate the file
  • compress images and music
  • vectorize as many shapes as possible
  • remove auto-layouts
  • put as many shapes as possible in png (I noticed it was a little less heavy, but not enough)
  • put the components in a separate file
  • put as many elements as possible in components with variants
  • I don’t have any elements lying around
  • reopen the app/the file
    My Figma file is only 284.5 MB, I’m far from 2 GB, I’ve already done much heavier projects and I’ve never had any problems. Could someone please enlighten me? I’ve tried everything and now I don’t know what to do. 🥲

Translated with DeepL.com (free version)

7 replies

ksn
Figmate
  • Community Support
  • 1611 replies
  • December 26, 2023

@Morgane5 Sorry this has been a hassle – just one other thing I’d like you to check:

If you make a copy of the file, and then open it, do you still have issues with memory bloat?


  • Author
  • 3 replies
  • December 26, 2023

Hi, thanks for your reply !
Yes if I copy the file, nothing change, I still have the issue. I tried to send it to some of my friends, i thought maybe it was my Figma profile the problem, but they also have the message.


ksn
Figmate
  • Community Support
  • 1611 replies
  • December 26, 2023

Gotcha - I think


  • Author
  • 3 replies
  • December 26, 2023

Do you know how to fix it ? 😅


ksn
Figmate
  • Community Support
  • 1611 replies
  • December 26, 2023

Haha, my bad + sorry about that! That response wasn’t complete so here’s the rest of it:

Gotcha - I think the best course now is to have someone on support look at the file to see if there’s some hidden background action happening that’s churning out an invalid memory warning.

Is the email associated with your Figma account the best one to contact you with? I’ll get you connected with support so they can take a look.


  • Author
  • 3 replies
  • December 26, 2023

Haha no problem ! Yes you can use my email associated with my Figma account. I will then see with the support team. Thank you very much for your help !!


ksn
Figmate
  • Community Support
  • 1611 replies
  • December 26, 2023

🙏 appreciate it! Got that ticket drawn up for you - let me know if you didn’t receive anything.


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings