Hi, team; I’m trying to access my Figma account. The log-in email is x***@**.edu, as I already lost access to this email, I cannot verify the account and log in to my Figma. Could you help me get access to this account, or can I update my email address from your end?
I submitted two requested and they were automatically marked as solved.
Thank you
Hey @Lexie_Li, thank you for reaching out! I was able to locate your recent ticket (#1086394). I’ve escalated this with your support team.
In the meantime, do you happen to have emails from your old email address forwarded to the new email address? If so, I recommend to reset your password so that you can surpass the Google single sign on login to access your Figma account, and then update your email address as needed.
If your emails are not forwarded, what support can do is start the process to manually update your Figma account email address. For this process they’ll need to verify your ownership of the account.
Someone should be in touch with you soon. Please be aware that we are facing increased contact volume so there might be a delay.
Thank you,
Gayani
Hi @Gayani_S Thanks for addressing this! Unfortunately, I am not able to forward my old email address to any new email address. I will need the support team to manually update my old Figma account (iu.edu email) with my current email address and I can assist with the verification process.
Thank you!!
Hey @Lexie_Li, apologies for the delayed response!
Thank you for confirming this, I’ve taken a look at your ticket and it looks like your issue was solved successfully!
Please feel free to reach out if you’ve any further questions!
Hi, I am experiencing this same issue, my ticket is #1287757. This is regarding my old university account (*******@***.edu that has been deactivated, therefore I no longer have access to it and as a result I cannot login to my figma. Can someone help me with a manual password reset?
Hi
Our support team is best placed to assist as we are unable to provide individual support via the forum for this type of situation. Please continue the conversation with them in ticket #1287757.
I was able to locate the ticket and see that a member of the team replied to it a few hours ago - confirm the details they are asking for and they’ll be happy to resolve it for you. :)
P.S.: If you’ve emailed the support team and only provided the old university email address - which you no longer have access to - please send me a direct message here with your current email address and I can submit a ticket on your behalf.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
