Why does Figma try to charge the annual payment from the card after paying for the monthly plan? If I pay for an annual subscription, will the monthly subscription stop being debited? And why do the conditions for the number of editors constantly change? I initially chose five people and paid for them for a month. Now Figma is trying to write off the annual plan, so I changed the terms of the plan for two editors.
Page 1 / 1
Hi @GoPoints - happy to help as much as I can with these billing questions.
First, my apologies, but I wasn’t able to clearly understand your issue. You mentioned that Figma is trying to charge you annually, but you are already paying monthly – is that correct?
It then sounds like you have other monthly charges that seem to vary month-to-month, and you’re not sure why.
If that’s the case, it actually sounds like you started a team with an annual subscription, but then somewhere along the line, you added others to your team so they could access your files and make edits to them.
I think it would be best for someone on our support team to review this – could you please fill out this form, and then reply to this message once you’ve done so? I’ll then make sure to have someone review it as soon as possible.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.