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GoPoints
GoPoints
October 21, 2024
Question

How to disable automatic debiting of subscription fees? And how do you know which subscription is currently working?

  • October 21, 2024
  • 1 reply
  • 459 views

Why does Figma try to charge the annual payment from the card after paying for the monthly plan? If I pay for an annual subscription, will the monthly subscription stop being debited? And why do the conditions for the number of editors constantly change? I initially chose five people and paid for them for a month. Now Figma is trying to write off the annual plan, so I changed the terms of the plan for two editors.

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1 reply

ksn
Figmate
ksn
Community Support
November 5, 2024

Hi @GoPoints - happy to help as much as I can with these billing questions.

First, my apologies, but I wasn’t able to clearly understand your issue. You mentioned that Figma is trying to charge you annually, but you are already paying monthly – is that correct?

It then sounds like you have other monthly charges that seem to vary month-to-month, and you’re not sure why.

If that’s the case, it actually sounds like you started a team with an annual subscription, but then somewhere along the line, you added others to your team so they could access your files and make edits to them.

I think it would be best for someone on our support team to review this – could you please fill out this form, and then reply to this message once you’ve done so? I’ll then make sure to have someone review it as soon as possible.

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