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Noor2
Nov 15, 2024 7:12 AM UTC
Solved

Font Installer Not Working on Figma Web

Hello,

I only use Figma on the web, I can’t use the desktop app due to my computer macOS version. I have installed the Figma Font Installer, and it says that I can use local fonts on the web, but this is not working. Any solutions?

Best,

This topic has been closed for replies.
djv
djvSolution
Community Support
Feb 21, 2025 3:55 PM UTC

Hey All, thanks for reaching out! 

We hear your frustration, but as Nellya pointed out, the primary reason that the font installer isn’t cooperating is likely your outdated macOS. The minimum operating system (OS) requirements is macOS 11 or later. We don't have older versions available for download that support macOS 10.

19 replies

Noor2
Noor2Author
Nov 15, 2024 7:32 AM UTC

I wanted to also mention that I am using Google Chrome, and it’s not working.

Nellya
Power Member
Nov 15, 2024 9:28 AM UTC

Hi. Does your system comply with the Font Installer requires?

Noor2
Noor2Author
Nov 15, 2024 11:36 AM UTC

Browser requirements, yes, but my macOS is 10.13. I can’t update the system passed High Sierra (I tried and my computer couldn’t handle it so I reverted back). I don’t plan to change my computer either: it is working perfectly as new, and has had no problems all these years and love it. Is there a way around this?

Noor2
Noor2Author
Nov 15, 2024 11:57 AM UTC

Here is a screenshot of the Figma Font Installer confirming that I can use local fonts on the browser, so I don’t know why it’s not working.

Nellya
Power Member
Nov 15, 2024 12:04 PM UTC

I’m not sure there is the way to do something about it, because it seems like Figma and Font Installer don’t support your system.

You probably need to wait for a response from the Figma support team, maybe they will suggest something (maybe someone have a working older version of Font Installer).

Noor2
Noor2Author
Nov 15, 2024 12:19 PM UTC

It’s strange that it says that the font installer worked, but it doesn’t so I want to know why (this shows that it worked on my system, and I know that the browser is supported as Figma web works great there). I hope someone has an older version of the font installer to give it a try or hear back from the support team.

Thank you, Nellya, I appreciate it!

ryan yao
New Member
Feb 12, 2025 6:36 PM UTC

Yeah, it doesn’t work for me either. I tried Vivaldi and Arc, my local just won’t get recognized. Safari works fine. So I think it’s just Figma has bad support for their font installer plugin.  

Ana Fiumana
New Member
Feb 18, 2025 3:34 PM UTC

using figma through browser, worked okay until yesterday when it stopped rendering anything except google fonts..

i tried to install the figma agent (although i didn’t need it before!) but the installation isn’t working, and i can’t seem to find older versions of it.

i’m using a macOS High Sierra, iMac 27” from 2010, w 16gb ram,
when the desktop app stopped working i switched to the browser, Firefox (115 - latest).

djv
Figmate
djvSolution
Community Support
Feb 21, 2025 3:55 PM UTC

Hey All, thanks for reaching out! 

We hear your frustration, but as Nellya pointed out, the primary reason that the font installer isn’t cooperating is likely your outdated macOS. The minimum operating system (OS) requirements is macOS 11 or later. We don't have older versions available for download that support macOS 10.

Lhmy
New Member
Apr 24, 2025 2:38 PM UTC

I’m running macOS Sequoia 15.4.1 on my computer, but the font installer still isn't working in any browser I’ve tested—Safari, Chrome, and Edge. I’ve already reinstalled the fonts, restarted my computer, and uninstalled/reinstalled the font helper, but nothing has worked so far. Is there anything else I can try?