Solved

Font Installer Not Working on Figma Web

Forum|Forum|1 year ago
November 15, 2024
19 replies
2840 views

Hello,

I only use Figma on the web, I can’t use the desktop app due to my computer macOS version. I have installed the Figma Font Installer, and it says that I can use local fonts on the web, but this is not working. Any solutions?

Best,

Ask the community

This topic has been closed for replies.

Best answer by djv

Hey All, thanks for reaching out!

We hear your frustration, but as Nellya pointed out, the primary reason that the font installer isn’t cooperating is likely your outdated macOS. The minimum operating system (OS) requirements is macOS 11 or later. We don't have older versions available for download that support macOS 10.

Show previous replies

Julija4

New Participant

I’m running macOS Sequoia 15.4.1 on my computer, but the font installer still isn't working in any browser I’ve tested—Safari, Chrome, and Edge. I’ve already reinstalled the fonts, restarted my computer, and uninstalled/reinstalled the font helper, but nothing has worked so far. Is there anything else I can try?

Same problem, same macOS version, same things tried. Doesn’t look like the proplem is on the user side.

julijacreates.com

Lhmy

New Member

I installed the Figma App and now it recognizes my fonts in the App.

Princess

New Member

I installed the Figma App and now it recognizes my fonts in the App.

Same for me. I tried everything else, but only installing the Figma Mac App fixed it.

silvhua

New Member

I installed the Figma App and now it recognizes my fonts in the App.

Same here

KcfromT

New Member

also doesnt work for me. There’s a bug for sure.

y_toku

Community Support

Hi all,

Thanks for flagging this issue, and apologies for the inconvenience. Our technical quality team would like to investigate further - could you please submit this as a bug report using this link? https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360001744374

When reporting, please include:

Your device OS
Whether you're using web or desktop app
A copy of the font
If possible, a link to the design file (you can add support-share@figma.com as an editor, which won't impact your billing!)

Thanks for your patience while we work on this.

Toku

y_toku

Community Support

Hi @Lhmy @Julija4 @Princess @silvhua @KcfromT

Quick update on this issue - our engineering team has identified and fixed a potential problem in the font installer.

Could you please download the latest version from https://www.figma.com/downloads/ and see if that resolves the issue you were experiencing?

This issue is only on the browser app, so it shouldn’t happen if you are using Desktop app.

Please let me know if everything works correctly after the update or if you're still running into problems.

Thanks for your patience!

Toku

silvhua

New Member

Hi @Lhmy @Julija4 @Princess @silvhua @KcfromT

Quick update on this issue - our engineering team has identified and fixed a potential problem in the font installer.

Could you please download the latest version from https://www.figma.com/downloads/ and see if that resolves the issue you were experiencing?

This issue is only on the browser app, so it shouldn’t happen if you are using Desktop app.

Please let me know if everything works correctly after the update or if you're still running into problems.

Thanks for your patience!

Toku

I can now use custom fonts on the browser app. Thanks!

Crumb

New Member

Hello, i’ve had this issue before and found a tool that helped with practically everything in figma.
I just ask what i’d like to do and i get step by step help inside the tools i’m using.
Name is apphug if y’all are interested!

Sign up

Login with SSO

Login to the community

Login with SSO