Skip to main content
user608
user608
March 15, 2023
Solved

Files showing "You have unsaved changes" error since March 15th (mainly Ukrainian users)

Same problem. I can’t even open the file.

This topic has been closed for replies.
Celine_
Celine_Solution
Community Support
March 17, 2023

Hi there! Sorry to hear you are having issues! We believe that these are ISP network issues, and that Figma is particularly susceptible to these issues because we use long-lived connections. We suggest reaching out to your ISP as other customers have reported that their ISP was able to fix the problem.

Our Tech quality team has been working with engineering to address this — we’d appreciate it if anyone who is experiencing this would fill out this form so we can grab some additional data: here
To protect your privacy, please do not post any personal info in response to this.

View in thread

47 replies

Show previous replies
Katya_Rybal
Katya_Rybal
New Member
March 20, 2023

There is no problem with my provider, but I have got the same issue with autosaving today! Could you fix this? Autosaving takes 15-20 minutes and I can`t save to version history as well :((

    Katya_Rybal
    Katya_Rybal
    New Member
    March 20, 2023

    I had applied a beta-version feature and after that, I got the autosaving issue((

      Anny_Moss
      Anny_Moss
      March 20, 2023

      I have the same problem in Ukraine. The desktop app was reinstalled twice. Browser version doesn’t work too. Other applications and programs work properly online. The connection is stable. My provider has checked the “Trace route”, the signal flows well from my computer and in another direction. Please, fix this problem with unsaved files. How can I go on working normally? What solution can you offer?

      Oleh_Chernyshov
      Oleh_Chernyshov
      March 21, 2023

      I solved it. Message your ISP provider and after that everything is working stable. I describe my problem and asked them to help. Maybe in my case, it works, but in any other case won’t work.

      Oleh_Chernyshov
      Oleh_Chernyshov
      March 21, 2023

      My provider describe the message with the problem.

      “Добрий день.
      Через один з міжнародних операторів трафік на ці ресурси мав втрати. Наразі ми трафік перенаправили на інші мережі, а цьому оператору написали листа на вирішення проблеми.”

      So, as we can see the problem on side of international traffic operators.

        Bruno_Garcia1
        Bruno_Garcia1
        New Participant
        March 29, 2023

        Hi 👋
        I’m based in Portugal and I’ve been facing this or a similar issue since a few days ago, I’m not sure of the exact date.
        Every time a merge a branch to Master, I get the Clod icon “The file has unsaved changes.”
        Closing and opening the Tab solves it but sometimes I lose work! This is far from ideal…

        John_Marstall
        John_Marstall
        New Member
        March 29, 2023

        I don’t think this is just a Ukraine issue. I’ve been getting the unsaved changes message on various files for several days – and I’m in Iowa. The status sometimes fails to correct itself, even when changes are in fact syncing between Figma desktop and Figma browser. I sent a network log along to support.

          Terms & ConditionsAccessibility statement