Question

Figma keeps saying I'm Offline

Forum|Forum|3 years ago
October 24, 2022
41 replies
16990 views

Figma keeps saying I’m offline and that it’s not syncing any changes, even when I have very fast and consistent internet connection (Zoom, Slack, CreativeCloud all work fine). And what’s strange is that it’s only for one project at a time. I have four different projects open and the others are syncing fine. And it’s not always the same project that has trouble syncing. Last week it was a different one that wasn’t syncing. Figma is up-to-date as well.

I have had this issue for a week now and it’s incredibly frustrating. Any solutions?

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Maz2

Im getting this error again after not having it for a few weeks.

Frustrating as I can’t see a pattern for how the offline error occurs even tho Im online. Saving down to .fig and opening again works but I lose all the comments in the file.

Figma can you resolve this ASAP

Alissa-Apollo

New Participant

I have seen this as well, but not just with variables. If 2 people are in a file it slows and doesn’t save.

Carey_Smith

New Participant

I’m also getting this error. Other open files update fine. As far as I know, I’m the only one working in the problem file.

Catarina_Murillo

Hey, I just tried to do that, and my Figma is in an endless load.

The link I’ve pasted in the browser it’s working but without the last changes I did in the Figma app desk version.

I’m afraid I lost everything I did in the app version?

y_toku

Community Support

In that case, the best to reach out to our support team, so could you reach out directly to the support team with a copy of your file: https://help.figma.com/hc/en-us/requests/new?

Please make sure you use the email associated with your Figma account, include links to the file in question, and share access with support-share@figma.com. Don’t worry, inviting us to view your file won’t impact your billing.

Thanks,
Toku

Patrick_Hussey

New Member

I am having this problem on a really critical prototype that needs to go live next week. Other projects are open and work fine. It won’t even let me Save to .fig, just endless spinner. How can this still not be fixed?!

y_toku

Community Support

1. Can you check and confirm if you see the same problem in any other browsers you have on your computer? Our supported browsers are Chrome, Firefox, Safari and Edge.

2. Does this also happen on another network, like a mobile hotspot?
If it’s just happening on one network, you may need to adjust your proxy VPN or firewall settings as shown in Adjust your network settings or speak to your IT Admins or ISP. Generally for problems affecting a single network we’re not able to troubleshoot as it would require access to your system or network settings.

If these don’t work, could you submit a bug report detailing the steps that led to this issue? You can do so by following the link: https://help.figma.com/hc/en-us/articles/360041468234-Submit-a-bug-report

Thanks for your understanding.

Abdullah_Bhamjee

I might have found a fix

If you’re using Chrome and you’re just stuck on the endless loading screen when opening a Figma file it might be an issue with one of your Chrome plugins. I was having the same issue on Figma and realized that I was also stuck on endless loading screens when trying to watch YouTube videos. I ended up disabling some old Chrome plugins and my issue was fixed.

Hopefully this helps!