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Figma is saving, closing your app will discard changes

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Hi. I made some changes to the Figma desktop but some changes have not been saved. Some aspects of the changes, text, frames, and comments are showing online but images while present in the layers are not showing on the page. It’s been in this state for over an hour and I cannot shut down the app because I get a warning that the changes I have made are being saved and these changes will be lost if you shut down. I was under the impression that this could not happen as the saved desktop work would sync to the cloud. I have left comments to the client that their requests have been completed. That comment has been saved but not my changes. So, I’m stuck in limbo with the prospect of my changes being lost (4 hrs work). Any advice would be appreciated.

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djvSolution

Community Support

Hey All, thank you for your patience and understanding!

This was related to a service disruption we had yesterday:
https://status.figma.com/incidents/k2rgjh56bddy

We’ve already pushed a fix, and things should now be working as expected!

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Eddie_Beaumont-ThomasAuthor

I’m up and running again though I did have to do some work on the online project to “kick it” into gear.

Josh

Former Community Manager

Glad to hear it! Please let us know if you run into any other issues.

Bruno15

I am still facing this problem…
Will I lose what I’ve worked on?

I have hours of work that I have to present tomorrow morning. I have finished but I am afraid I’ll lose it all.

A

Anastasia9

Have you tryed to log out your account and log in again? It probably can help

Eddie_Beaumont-ThomasAuthor

I took copies of my changes on my desktop and pasted them into the online project. That kind of kicked the sync into action. Then made sure both the desktop and online were the same and shut down the desktop app with no issues.

Bruno15

Thank you! I’ve tried that and my work was not lost!

After logging back in, I wasn’t afraid to click on “Close Window Discard Changes” since the changes seemed to have been saved.

Seems like the message is not showing up anymore.

Bruno15

That’s a great idea! Thanks for the advice, that sounds like the safest option. Should have done that, I’m glad though that my work seems to have been saved safely.