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Eddie_Beaumont-Thomas
September 25, 2023
Solved

Figma is saving, closing your app will discard changes

Hi. I made some changes to the Figma desktop but some changes have not been saved. Some aspects of the changes, text, frames, and comments are showing online but images while present in the layers are not showing on the page. It’s been in this state for over an hour and I cannot shut down the app because I get a warning that the changes I have made are being saved and these changes will be lost if you shut down. I was under the impression that this could not happen as the saved desktop work would sync to the cloud. I have left comments to the client that their requests have been completed. That comment has been saved but not my changes. So, I’m stuck in limbo with the prospect of my changes being lost (4 hrs work). Any advice would be appreciated.

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djv
djvSolution
Community Support
September 26, 2023

Hey All, thank you for your patience and understanding!

This was related to a service disruption we had yesterday:
https://status.figma.com/incidents/k2rgjh56bddy

We’ve already pushed a fix, and things should now be working as expected!

43 replies

Eddie_Beaumont-Thomas
September 27, 2023

I’m not experiencing any issues. Figma’s working fine with me.

Steve40
September 27, 2023

I’m facing issues since two days - all my changes are gone. This is so annoying

djv
Figmate
Community Support
September 27, 2023

Hey All, if you’re running into any further issues, please submit a bug report to our support team directly via the form here:
https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360001744374